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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
234
Konsumentenverhalten
234
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
74
Retail trade
74
Customer service
58
Kundenservice
58
Online retailing
41
Online-Handel
41
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
E-commerce
26
Electronic Commerce
26
Service industry
26
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Confidence
19
Customer experience
19
Ladengestaltung
19
Store design
19
Vertrauen
19
Quality management
17
Qualitätsmanagement
17
Service failure
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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2
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English
341
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
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Journal of retailing and consumer services
Kom / Kommission der Europäischen Gemeinschaften
3,123
Intereconomics : review of European economic policy
1,398
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
1,141
Journal of common market studies : JCMS
1,022
Discussion paper / Centre for Economic Policy Research
984
ECB Working Paper
956
Working paper
929
Working paper series / European Central Bank
921
CESifo working papers
803
NBER working paper series
685
Discussion paper series / IZA
672
NBER Working Paper
632
Wirtschaftsdienst
596
Working paper / National Bureau of Economic Research, Inc.
593
EUR
520
IZA Discussion Paper
503
International journal of hospitality management
443
SpringerLink / Bücher
441
Applied economics
437
European economy
418
Discussion paper
412
IMF working papers
396
CESifo Working Paper
389
Energy economics
384
Economic modelling
382
Intereconomics
365
Stellungnahmen und Berichte WSA / Wirtschafts- und Sozialausschuß der Europäischen Gemeinschaften
359
CESifo Working Paper Series
352
European economic review : EER
333
The service industries journal
319
European research studies
317
Applied economics letters
313
Journal of international money and finance
310
Europäische Hochschulschriften / 5
308
EUI working paper / RSC
307
Journal of business research : JBR
297
Ifo-Schnelldienst
296
Working paper series
292
Información comercial española : ICE : revista de economía
270
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ECONIS (ZBW)
341
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1
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
2
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
3
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
4
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
5
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
6
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
7
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
8
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
9
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
10
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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