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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Roboter"
~subject:"Service industry"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Roboter
Service industry
Unternehmenserfolg
Customer satisfaction
261
Kundenzufriedenheit
260
Dienstleistungsqualität
229
Service quality
229
Beziehungsmarketing
186
Relationship marketing
186
Consumer behaviour
177
Konsumentenverhalten
177
Dienstleistungssektor
143
Customer service
106
Kundenservice
105
Services
76
Dienstleistung
72
Beschwerdemanagement
41
Complaint management
41
Customer integration
41
Kundenintegration
41
Emotion
34
Satisfaction
34
Dienstleistungsmarketing
31
Services marketing
31
Arbeitszufriedenheit
29
Job satisfaction
29
Betriebliche Wertschöpfung
28
Customer experience
28
Value creation
28
Innovation
27
USA
26
United States
26
Einzelhandel
25
Retail trade
25
Bibliometrics
24
Bibliometrie
24
Service innovation
24
Arbeitsverhalten
22
Work behaviour
22
Service encounter
21
Viral marketing
20
Virales Marketing
20
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Undetermined
79
Free
4
Type of publication
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Article
150
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Textbook
Aufsatz in Zeitschrift
155
Collection of articles of several authors
5
Sammelwerk
5
Language
All
English
155
Author
All
Edvardsson, Bo
5
McColl-Kennedy, Janet R.
5
Witell, Lars
5
Gustafsson, Anders
4
Jaakkola, Elina
4
O'Cass, Aron
4
Rosenbaum, Mark
3
Wirtz, Jochen
3
Bianchi, Constanza
2
Bowen, David E.
2
Brady, Michael K.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Finsterwalder, Jörg
2
Grönroos, Christian
2
Huang, Min-Hsin
2
Kristensson, Per
2
Kunz, Werner H.
2
Lin, Binshan
2
Mahr, Dominik
2
Medler-Liraz, Hana
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patterson, Paul G.
2
Reynoso, Javier
2
Seger-Guttmann, Tali
2
Sirianni, Nancy J.
2
Sok, Phyra
2
Streukens, Sandra
2
Tuzovic, Sven
2
Verma, Rohit
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altobello, Suzanne
1
Ambika, Anupama
1
Amelia, Amelia
1
Anderson, Sidney
1
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Published in...
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Journal of service management
The journal of services marketing
The service industries journal
274
Journal of business research : JBR
117
International journal of production economics
64
Service business
64
Industrial marketing management : the international journal for industrial and high-tech firms
58
International journal of hospitality management
58
Journal of service research : JSR
54
Journal of retailing and consumer services
53
International journal of services technology and management
42
The international journal of human resource management
40
Structural change and economic dynamics : SC+ED
39
Regional studies
36
Technological forecasting & social change : an international journal
35
International journal of services and operations management
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
European journal of operational research : EJOR
32
Journal of service research
32
Research policy : policy, management and economic studies of science, technology and innovation
31
The journal of business & industrial marketing
30
Services marketing quarterly
28
Applied economics
27
Economics of innovation and new technology
26
International journal of innovation management
26
International journal of production research
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
Applied economics letters
24
International journal of services, economics and management
24
Management decision : MD
22
Cogent business & management
21
Growth and change : a journal of urban and regional policy
21
International journal of contemporary hospitality management
21
Journal of the Academy of Marketing Science
21
Management international review : mir ; journal of international business
21
Papeles de economía española
21
Small business economics : an entrepreneurship journal
21
Technovation : the international journal of technological innovation, entrepreneurship and technology management
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
The world economy : the leading journal on international economic relations
21
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ECONIS (ZBW)
155
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1
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155
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1
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
2
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
3
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
4
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
5
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
6
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
9
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
10
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
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