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Ethical issues in service robotics and artificial intelligence
Belk, Russell W. - In: The service industries journal 41 (2021) 13/14, pp. 860-876
Persistent link: https://www.econbiz.de/10012695294
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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Optimal capacity and operation design of a robot logistics system for the hotel industry
Lee, Woo Jin; Kwag, Sung Il; Ko, Young Dae - In: Tourism management : research, policies, practice 76 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012137853
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Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya; … - In: Journal of service management 34 (2023) 3, pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
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The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela; Canhoto, Ana Isabel Domingos; Said, … - In: The service industries journal 41 (2021) 13/14, pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne; Kunz, Werner H. - In: Journal of service management 33 (2022) 2, pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
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Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos; Pérez-Rueda, Alfredo; … - In: Journal of service management 33 (2022) 2, pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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Leveraging human-robot interaction in hospitality services : incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use social rob...
De Kervenoael, Ronan; Hasan, Md. Rajibul; Schwob, Alexandre - In: Tourism management : research, policies, practice 78 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012165578