Narrow search
Showing 1 - 6 of 6
Cover Image
Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Cover Image
The risks of providing services : differential risk effects of the service-development strategies of customisation, bundling, and range
Nordin, Fredrik; Kindström, Daniel; Kowalkowski, Christian - In: Journal of service management 22 (2011) 3, pp. 390-408
Persistent link: https://www.econbiz.de/10009239535
Cover Image
Solutions offerings : a critical review and reconceptualisation
Nordin, Fredrik; Kowalkowski, Christian - In: Journal of service management 21 (2010) 4, pp. 441-459
Persistent link: https://www.econbiz.de/10008656292
Cover Image
Adding services to product-based portfolios : an exploration of the implications for the sales function
Kindström, Daniel; Kowalkowski, Christian; Alejandro, … - In: Journal of service management 26 (2015) 3, pp. 372-393
Persistent link: https://www.econbiz.de/10011388506
Cover Image
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Cover Image
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E. - In: Journal of service management 35 (2024) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10014456568