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The risks of providing services : differential risk effects of the service-development strategies of customisation, bundling, and range
Nordin, Fredrik; Kindström, Daniel; Kowalkowski, Christian - In: Journal of service management 22 (2011) 3, pp. 390-408
Persistent link: https://www.econbiz.de/10009239535
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Solutions offerings : a critical review and reconceptualisation
Nordin, Fredrik; Kowalkowski, Christian - In: Journal of service management 21 (2010) 4, pp. 441-459
Persistent link: https://www.econbiz.de/10008656292
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Adding services to product-based portfolios : an exploration of the implications for the sales function
Kindström, Daniel; Kowalkowski, Christian; Alejandro, … - In: Journal of service management 26 (2015) 3, pp. 372-393
Persistent link: https://www.econbiz.de/10011388506
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Characterising the concept of service experience
Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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Practices and experiences : challenges and opportunities for value research
Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service management 23 (2012) 4, pp. 554-570
Persistent link: https://www.econbiz.de/10009619534