//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~subject:"Dienstleistung"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
Customer satisfaction
70
Dienstleistungsqualität
69
Kundenzufriedenheit
69
Service quality
69
Dienstleistungssektor
58
Service industry
58
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
51
Relationship marketing
51
Services
36
Customer service
30
Kundenservice
30
Customer integration
17
Kundenintegration
17
Bibliometrics
15
Bibliometrie
15
Innovation
14
Business services
12
Dienstleistungsmanagement
12
Dienstleistungsmarketing
12
Service innovation
12
Service management
12
Services marketing
12
Unternehmensdienstleistung
12
Beschwerdemanagement
11
Betriebliche Wertschöpfung
11
Complaint management
11
Value creation
11
Customer experience
10
Emotion
10
Robot
10
Roboter
10
Satisfaction
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Einzelhandel
9
Job satisfaction
9
Retail trade
9
more ...
less ...
Online availability
All
Undetermined
16
Free
3
Type of publication
All
Article
33
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Textbook
Aufsatz in Zeitschrift
35
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
35
Author
All
Edvardsson, Bo
6
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
3
Witell, Lars
3
Brown, Stephen Walter
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Reynoso, Javier
2
Schäfer, Adrienne
2
Streukens, Sandra
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Birgelen, Marcel van
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brady, Michael K.
1
Candi, Marina
1
Clark, Moira K.
1
Colurcio, Maria
1
Dasu, Sriram
1
Delcourt, Cécile
1
Di Pietro, Laura
1
Dong, Beibei
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
Fu, Wenhui
1
Garnefeld, Ina
1
Gomide, Eduardo H.
1
Gremler, Dwayne D.
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Haapasalo, Harri
1
Halinen, Aino
1
more ...
less ...
Published in...
All
Journal of service management
The service industries journal
42
The journal of services marketing
37
Journal of business research : JBR
26
Journal of service research : JSR
23
Journal of service research
17
Services marketing quarterly
14
International journal of production economics
13
International journal of services technology and management
12
Journal of retailing and consumer services
12
International journal of hospitality management
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Service business
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
The journal of business & industrial marketing
9
European review of service economics and management
8
International journal of production research
6
International journal of quality and service sciences
6
International journal of contemporary hospitality management
5
International journal of innovation management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Managing service quality : MSQ ; an international journal
5
European journal of marketing : EJM
4
International journal of business innovation and research : IJBIR
4
Journal of marketing theory and practice
4
Business horizons
3
Industry and innovation
3
Information systems and e-business management : ISeB
3
International journal of business excellence
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
Journal of business economics : JBE
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Production and operations management : an international journal of the Production and Operations Management Society
3
Psychology & marketing
3
more ...
less ...
Source
All
ECONIS (ZBW)
35
Showing
1
-
10
of
35
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
4
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
5
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
6
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
9
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
10
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->