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~isPartOf:"Journal of service management"
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Hong Kong: a dual economy and...
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Dienstleistungssektor
59
Service industry
59
Dienstleistung
24
Dienstleistungsqualität
24
Service quality
24
Services
24
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
12
Konsumentenverhalten
12
Business services
11
Innovation
11
Service innovation
11
Unternehmensdienstleistung
11
Betriebliche Wertschöpfung
9
Customer integration
9
Customer satisfaction
9
Customer service
9
Kundenintegration
9
Kundenservice
9
Kundenzufriedenheit
9
Value creation
9
Dienstleistungsmanagement
6
Service management
6
Dienstleistungsinnovation
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Dienstleistungsmarketing
5
Industrie
5
Manufacturing industries
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Arbeitsgruppe
4
Arbeitsverhalten
4
Bundling strategy
4
Communication
4
Customer experience
4
Emotion
4
Kommunikation
4
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60
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Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
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Witell, Lars
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Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Kristensson, Per
2
Mahr, Dominik
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Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Verma, Rohit
2
Wirtz, Jochen
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bilgihan, Anil
1
Bitner, Mary Jo
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Blasco-Arcas, Lorena
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Brady, Michael K.
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Brengman, Malaika
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1
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Böhm, Eva
1
Candi, Marina
1
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Chun, HaeEun Helen
1
Clark, Moira K.
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Colurcio, Maria
1
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Journal of service management
The service industries journal
278
Structural change and economic dynamics : SC+ED
210
SpringerLink / Bücher
186
NBER working paper series
154
Working paper / National Bureau of Economic Research, Inc.
120
NBER Working Paper
117
Working paper
111
Europäische Hochschulschriften / 5
105
Applied economics
104
Journal of business research : JBR
99
MPRA Paper
99
Springer eBook Collection
99
Discussion paper / Centre for Economic Policy Research
95
Discussion paper series / IZA
95
IZA Discussion Papers
94
The journal of services marketing
90
Policy research working paper : WPS
82
Discussion paper
79
IMF working papers
79
Working paper / World Institute for Development Economics Research
77
Working Paper
72
Ifo Schnelldienst
71
International journal of production economics
67
Far Eastern economic review
65
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
65
International journal of hospitality management
64
Service business
62
Economic modelling
57
Economics letters
57
Industrial marketing management : the international journal for industrial and high-tech firms
57
The other Hong Kong report
57
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
56
World Bank Policy Research Working Paper
56
Applied economics letters
55
CESifo working papers
54
IMF country report
54
Pacific economic review
54
Technological forecasting & social change : an international journal
54
HKIMR Working Paper
53
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ECONIS (ZBW)
60
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1
Measuring consumer perceptions of online shopping convenience
Jiang, Ling
;
Yang, Zhilin
;
Jun, Minjoon
- In:
Journal of service management
24
(
2013
)
2
,
pp. 191-214
Persistent link: https://www.econbiz.de/10009742798
Saved in:
2
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
3
Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs
Nunes, Paulo Maçãs
;
Serrasqueiro, Zélia
;
Mendes, …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 291-320
Persistent link: https://www.econbiz.de/10003993790
Saved in:
4
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
5
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
6
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
7
Capabilities for managing service innovation : towards a conceptual framework
Hertog, Pim den
;
Aa, Wietze van der
;
Jong, Mark W. de
- In:
Journal of service management
21
(
2010
)
4
,
pp. 490-514
Persistent link: https://www.econbiz.de/10008656288
Saved in:
8
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
9
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
Saved in:
10
An expanded servicescape perspective
Rosenbaum, Mark S.
;
Massiah, Carolyn
- In:
Journal of service management
22
(
2011
)
4
,
pp. 471-490
Persistent link: https://www.econbiz.de/10009304739
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