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~isPartOf:"Journal of service management"
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Dienstleistungssektor
58
Service industry
58
Dienstleistung
24
Services
24
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
13
Relationship marketing
13
Business services
11
Consumer behaviour
11
Innovation
11
Konsumentenverhalten
11
Service innovation
11
Unternehmensdienstleistung
11
Betriebliche Wertschöpfung
9
Customer service
9
Kundenservice
9
Value creation
9
Customer integration
8
Customer satisfaction
8
Kundenintegration
8
Kundenzufriedenheit
8
Dienstleistungsmanagement
6
Service management
6
Dienstleistungsinnovation
5
Dienstleistungsmarketing
5
Industrie
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Robot
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Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Arbeitsgruppe
4
Arbeitsverhalten
4
Bundling strategy
4
Communication
4
Emotion
4
Kommunikation
4
Leistungsbündel
4
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58
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Edvardsson, Bo
4
Jaakkola, Elina
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McColl-Kennedy, Janet R.
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Witell, Lars
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Chase, Richard B.
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Cheung, Lilliemay
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Kristensson, Per
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Mahr, Dominik
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Odekerken-Schröder, Gaby
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Parasuraman, A.
2
Tuzovic, Sven
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Verma, Rohit
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Wirtz, Jochen
2
Aa, Wietze van der
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Aal, Kotaiba
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Ambika, Anupama
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Andreassen, Tor Wallin
1
Ashman, Rachel
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Batat, Wided
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Clark, Moira K.
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Journal of service management
Ekonomický časopis : časopis pre ekonomickú teóriu, hospodársku politiku, spoločensko-ekonomické prognózovanie
566
The service industries journal
272
Pracovné materiály / Prognostický Ústav, SAV
134
Ekonomické rozhl'ady
105
Journal of business research : JBR
99
Ekonomika poľnohospodárstva : vedecké periodikum k otázkam agrárnej ekonomiky a politiky
88
The journal of services marketing
85
SpringerLink / Bücher
84
Slovenská štatistika a demografia
71
Working papers / Institute of Economic Research SAS
68
Biatec : odborný bankový časopis
63
Zemědělská ekonomika : vědecký časopis
63
Service business
61
International journal of production economics
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
Agricultural economics
52
Journal of service research : JSR
51
Journal of retailing and consumer services
46
Working paper
45
International journal of services technology and management
42
Plánované hospodářstvi : politickoekonomický časopis SPK
40
NBER working paper series
39
Policy research working paper : WPS
39
Structural change and economic dynamics : SC+ED
39
IMF country report
38
Politická ekonomie : teorie, modelování, aplikace
38
Regional studies
37
Discussion paper / Centre for Economic Policy Research
36
Discussion paper series / IZA
36
Discussion paper
35
Arbeiten aus dem Osteuropa-Institut München
34
IMF staff country report
34
Edícia: Pracovné materiály / Prognostický Ústav, SAV / Prognostický Ústav, SAV
33
European journal of operational research : EJOR
33
International journal of services and operations management
33
Springer eBook Collection
33
Finance a úvěr
31
Prague economic papers : a bimonthly journal of economic theory and policy
31
International journal of hospitality management
30
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ECONIS (ZBW)
58
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1
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58
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1
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
2
Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs
Nunes, Paulo Maçãs
;
Serrasqueiro, Zélia
;
Mendes, …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 291-320
Persistent link: https://www.econbiz.de/10003993790
Saved in:
3
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
4
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
5
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
6
Capabilities for managing service innovation : towards a conceptual framework
Hertog, Pim den
;
Aa, Wietze van der
;
Jong, Mark W. de
- In:
Journal of service management
21
(
2010
)
4
,
pp. 490-514
Persistent link: https://www.econbiz.de/10008656288
Saved in:
7
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
8
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
Saved in:
9
An expanded servicescape perspective
Rosenbaum, Mark S.
;
Massiah, Carolyn
- In:
Journal of service management
22
(
2011
)
4
,
pp. 471-490
Persistent link: https://www.econbiz.de/10009304739
Saved in:
10
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
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