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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
33
Konsumentenverhalten
33
Services
27
Dienstleistung
26
Dienstleistungssektor
24
Service industry
24
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
14
Business model
14
Geschäftsmodell
14
Value creation
14
Gesundheitswesen
13
Health care system
13
Service management
11
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Gesundheitsversorgung
9
Innovation
9
Service-Dominant Logic
9
Service-dominant logic
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Service innovation
8
Arbeitszufriedenheit
7
Job satisfaction
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
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Undetermined
57
Free
6
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Article
106
Book / Working Paper
4
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Article in journal
110
Aufsatz in Zeitschrift
110
Collection of articles of several authors
4
Sammelwerk
4
Case study
2
Conference proceedings
2
Fallstudie
2
Konferenzschrift
2
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English
110
Author
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Edvardsson, Bo
7
Witell, Lars
6
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Reynoso, Javier
4
Gebauer, Heiko
3
Gustafsson, Anders
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Kandampully, Jay
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Patrício, Lia
2
Ponsignon, Frederic
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Verleye, Katrien
2
Willems, Kim
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Arzt, Alexander
1
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
International journal of hospitality management
425
Journal of business research : JBR
389
Journal of retailing and consumer services
339
SpringerLink / Bücher
332
The service industries journal
329
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
216
NBER working paper series
211
Working paper / National Bureau of Economic Research, Inc.
207
Springer eBook Collection
206
NBER Working Paper
189
Journal of air transport management
180
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
165
Technological forecasting & social change : an international journal
165
Services marketing quarterly
145
Industrial marketing management : the international journal for industrial and high-tech firms
143
Journal of hospitality marketing & management
138
Journal of business models : JOBM
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
129
Tourism management : research, policies, practice
127
Journal of travel and tourism marketing
123
Service business
122
Cogent business & management
118
International journal of productivity and quality management : IJPQM
118
International journal of quality and service sciences
118
International journal of quality & reliability management
116
International journal of services and operations management
107
Journal of service research : JSR
104
Policy research working paper : WPS
104
Health care management review : HCM review
103
Total quality management & business excellence
98
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
95
Discussion paper / Centre for Economic Policy Research
93
International journal of services, economics and management
93
Quality management journal : QMJ
92
International journal of business information systems : IJBIS
91
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ECONIS (ZBW)
110
Showing
1
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10
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110
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1
Internationalization and international service management
Ndubisi, Nelson Oly
(
ed.
);
Nataraajan, Rajan
(
ed.
)
-
2015
Persistent link: https://www.econbiz.de/10011416701
Saved in:
2
Modes of customer co-production for international service offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
Saved in:
3
Solutions offerings : a critical review and reconceptualisation
Nordin, Fredrik
;
Kowalkowski, Christian
- In:
Journal of service management
21
(
2010
)
4
,
pp. 441-459
Persistent link: https://www.econbiz.de/10008656292
Saved in:
4
Specifying business services : learning from software engineering
Peña-Siles, Joaquin
;
González-Zamora, Maria del Mar
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 97-119
Persistent link: https://www.econbiz.de/10009534366
Saved in:
5
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
6
Service innovation in manufacturing
Ettlie, John E.
;
Rosenthal, Stephen R.
- In:
Journal of service management
23
(
2012
)
3
,
pp. 440-454
Persistent link: https://www.econbiz.de/10009619130
Saved in:
7
Transitioning from a goods-dominant to a service-dominant logic : visualising the value proposition of Rolls-Royce
Ng, Irene
;
Parry, Glenn
;
Smith, Laura
;
Maull, Roger
; …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 416-439
Persistent link: https://www.econbiz.de/10009619135
Saved in:
8
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
9
An agenda for service research at the base of the pyramid
Gebauer, Heiko
;
Reynoso, Javier
- In:
Journal of service management
24
(
2013
)
5
,
pp. 482-501
Persistent link: https://www.econbiz.de/10010196056
Saved in:
10
Toward a service ecosystem perspective at the base of the pyramid
Letaifa, Soumaya Ben
;
Reynoso, Javier
- In:
Journal of service management
26
(
2015
)
5
,
pp. 684-705
Persistent link: https://www.econbiz.de/10011503547
Saved in:
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