//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Standortverlagerungen des Lebe...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
40
Service quality
40
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Einzelhandel
7
Emotion
7
Markenartikel
7
Retail trade
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
more ...
less ...
Online availability
All
Undetermined
56
Free
1
Type of publication
All
Article
109
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
110
Aufsatz in Zeitschrift
110
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
110
Author
All
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Patterson, Paul G.
2
Semeijn, Janjaap
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
more ...
less ...
Published in...
All
Journal of service management
Journal of retailing and consumer services
691
Journal of business research : JBR
664
Industrial marketing management : the international journal for industrial and high-tech firms
409
International journal of hospitality management
294
SpringerLink / Bücher
286
The journal of services marketing
228
The journal of business & industrial marketing
195
The service industries journal
192
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
173
International journal of electronic customer relationship management : IJECRM
152
Journal of marketing
136
Journal of retailing
129
The international review of retail, distribution and consumer research
129
International journal of contemporary hospitality management
120
Journal of service research : JSR
119
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
116
International journal of retail & distribution management
114
Asia Pacific journal of marketing and logistics
113
The journal of brand management : an international journal
112
Tourism management : research, policies, practice
112
The journal of product & brand management
111
Marketing intelligence & planning
110
European Journal of Marketing
109
Gabler Edition Wissenschaft
107
Journal of Business & Industrial Marketing
105
Cogent business & management
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Psychology & marketing
104
European journal of marketing : EJM
102
Services marketing quarterly
98
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Journal of marketing management : MM
85
The international journal of bank marketing : IJBM
85
Service business
84
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
European journal of operational research : EJOR
78
more ...
less ...
Source
All
ECONIS (ZBW)
110
Showing
1
-
10
of
110
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
2
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
3
Measuring consumer perceptions of online shopping convenience
Jiang, Ling
;
Yang, Zhilin
;
Jun, Minjoon
- In:
Journal of service management
24
(
2013
)
2
,
pp. 191-214
Persistent link: https://www.econbiz.de/10009742798
Saved in:
4
Managing in-store logistics : a fresh perspective on retail service
Bouzaabia, Olfa
;
Riel, Allard C. R. van
;
Semeijn, Janjaap
- In:
Journal of service management
24
(
2013
)
2
,
pp. 112-129
Persistent link: https://www.econbiz.de/10009742806
Saved in:
5
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
6
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
7
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
8
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
9
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
Saved in:
10
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->