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~isPartOf:"Journal of service management"
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Dienstleistungssektor
59
Service industry
59
Dienstleistung
25
Services
25
Dienstleistungsqualität
23
Service quality
23
Beziehungsmarketing
15
Relationship marketing
15
Consumer behaviour
13
Innovation
13
Konsumentenverhalten
13
Service innovation
13
Business services
11
Unternehmensdienstleistung
11
Betriebliche Wertschöpfung
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
Value creation
9
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsinnovation
7
Dienstleistungsmanagement
6
Service management
6
Dienstleistungsmarketing
5
Industrie
5
Manufacturing industries
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Arbeitsgruppe
4
Arbeitsverhalten
4
Bundling strategy
4
Communication
4
Customer experience
4
Digitale Dienste
4
E-commerce
4
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59
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63
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English
63
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Edvardsson, Bo
4
Jaakkola, Elina
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McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Wirtz, Jochen
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Ehret, Michael
2
Kristensson, Per
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Verma, Rohit
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bilgihan, Anil
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Bitner, Mary Jo
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Blasco-Arcas, Lorena
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Bolton, Ruth N.
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Brady, Michael K.
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Brengman, Malaika
1
Brown, Stephen Walter
1
Burton, Jamie
1
Böhm, Eva
1
Campos, Jose Antonio
1
Candi, Marina
1
Cao, Huanhuan
1
Cases, Anne-Sophie
1
Chun, HaeEun Helen
1
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Journal of service management
The service industries journal
280
Journal of business research : JBR
158
SpringerLink / Bücher
124
Journal of marketing research : JMR
103
The journal of services marketing
89
Journal of Consumer Marketing
87
Working paper / National Bureau of Economic Research, Inc.
73
International journal of production economics
70
NBER working paper series
70
European Journal of Marketing
64
Journal of marketing
64
International journal of services technology and management
63
Service business
63
Europäische Hochschulschriften / 5
62
Journal of retailing and consumer services
60
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of retailing
58
Jahrbuch der Absatz- und Verbrauchsforschung
55
Discussion paper
53
International journal of business process integration and management : IJBPIM
53
Journal of service research : JSR
53
The American economic review
49
Working paper
48
Management science : journal of the Institute for Operations Research and the Management Sciences
47
NBER Working Paper
46
Information systems and e-business management : ISeB
45
International journal of hospitality management
42
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
41
Economics letters
41
International journal of business information systems : IJBIS
41
Springer eBook Collection
40
European journal of operational research : EJOR
39
International journal of production research
39
Structural change and economic dynamics : SC+ED
38
Journal of Product & Brand Management
37
Discussion paper / Centre for Economic Policy Research
35
International journal of services and operations management
35
Journal of the Academy of Marketing Science
35
Applied economics
34
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ECONIS (ZBW)
63
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1
A Maslow's hierarchy of needs analysis of social networking services continuance
Cao, Huanhuan
;
Jiang, Jinhu
;
Oh, Lih-bin
;
Li, Hao
; …
- In:
Journal of service management
24
(
2013
)
2
,
pp. 170-190
Persistent link: https://www.econbiz.de/10009742799
Saved in:
2
Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform
Narvaiza, Lorea
;
Campos, Jose Antonio
;
Martín Peña, …
- In:
Journal of service management
35
(
2024
)
2
,
pp. 253-279
Persistent link: https://www.econbiz.de/10015077982
Saved in:
3
Digital service innovation in B2B markets
Kowalkowski, Christian
;
Wirtz, Jochen
;
Ehret, Michael
- In:
Journal of service management
35
(
2024
)
2
,
pp. 280-305
Persistent link: https://www.econbiz.de/10015077990
Saved in:
4
Conceptualizing digital service : coconstitutive essence and value cocreation dynamics
Vial, Gregory
;
Grange, Camille
- In:
Journal of service management
35
(
2024
)
3
,
pp. 408-437
Persistent link: https://www.econbiz.de/10015078010
Saved in:
5
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
6
Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs
Nunes, Paulo Maçãs
;
Serrasqueiro, Zélia
;
Mendes, …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 291-320
Persistent link: https://www.econbiz.de/10003993790
Saved in:
7
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
8
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
9
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
10
Capabilities for managing service innovation : towards a conceptual framework
Hertog, Pim den
;
Aa, Wietze van der
;
Jong, Mark W. de
- In:
Journal of service management
21
(
2010
)
4
,
pp. 490-514
Persistent link: https://www.econbiz.de/10008656288
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