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~isPartOf:"Journal of service management"
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
41
Kundenzufriedenheit
41
Customer integration
30
Kundenintegration
30
Betriebliche Wertschöpfung
20
Value creation
20
Services
17
Dienstleistung
16
Dienstleistungssektor
16
Service industry
16
Social Web
15
Social web
15
Customer value
14
Kundenwert
14
Lieferantenmanagement
14
Supplier relationship management
14
Customer experience
13
Brand management
12
Markenführung
12
Marketing management
11
Marketingmanagement
11
Bundling strategy
9
Dienstleistungsmarketing
9
Leistungsbündel
9
Services marketing
9
Value co-creation
9
Brand
8
Brand image
8
Dienstleistungsmanagement
8
Markenimage
8
Service management
8
Co-creation
7
Confidence
7
Einzelhandel
7
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1
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Article
125
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127
Aufsatz in Zeitschrift
127
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2
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2
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Language
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English
127
Author
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Jaakkola, Elina
6
Edvardsson, Bo
5
Aksoy, Lerzan
4
Grönroos, Christian
4
McColl-Kennedy, Janet R.
4
Fisk, Raymond P.
3
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Patrício, Lia
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Witell, Lars
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Giertz, Johann N.
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Klaus, Philipp
2
Kristensson, Per
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Tronvoll, Bård
2
Tsiotsou, Rodoula H.
2
Verleye, Katrien
2
Wirtz, Jochen
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
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QUIS <11, 2009, Wolfsburg>
1
Published in...
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Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
1,171
Journal of business research : JBR
1,103
Journal of retailing and consumer services
665
SpringerLink / Bücher
553
International journal of production economics
487
The journal of business & industrial marketing
466
International journal of production research
355
Journal of strategic marketing
338
International journal of hospitality management
308
Journal of the Academy of Marketing Science
282
European journal of operational research : EJOR
278
Gabler Edition Wissenschaft
241
The journal of services marketing
240
Journal of marketing
236
European journal of marketing : EJM
222
The service industries journal
215
Journal of marketing management : MM
210
Europäische Hochschulschriften / 5
199
Marketing intelligence & planning
185
Management science : journal of the Institute for Operations Research and the Management Sciences
181
The journal of brand management : an international journal
170
Journal of business-to-business marketing
169
Journal of purchasing and supply management
165
Asia Pacific journal of marketing and logistics
163
International journal of electronic customer relationship management : IJECRM
161
The journal of product & brand management
149
Cogent business & management
142
Journal of retailing
139
Psychology & marketing
138
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
137
Journal of marketing communications
136
Journal of travel and tourism marketing
134
Springer eBook Collection / Business and Economics
133
International journal of contemporary hospitality management
130
Tourism management : research, policies, practice
128
Journal of hospitality marketing & management
126
Journal of service research : JSR
126
Business horizons
124
Springer eBook Collection
123
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ECONIS (ZBW)
127
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1
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
Saved in:
2
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
Saved in:
3
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
4
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
5
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
6
Reinventing marketing strategy by recasting supplier/customer roles
Gummesson, Evert
;
Kuusela, Hannu
;
Närvänen, Elina
- In:
Journal of service management
25
(
2014
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10010343478
Saved in:
7
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
8
A comparative study of mobile messaging services acceptance to participate in television programmes
Ruiz Mafe, Carla
;
Sanz Blas, Silvia
;
Tavera-Mesías, …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 69-102
Persistent link: https://www.econbiz.de/10003964396
Saved in:
9
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
10
Competing in business-to-business sectors through pay-per-use services
Gebauer, Heiko
;
Haldimann, Marella
;
Saul, Caroline Jennings
- In:
Journal of service management
28
(
2017
)
5
,
pp. 914-935
Persistent link: https://www.econbiz.de/10011801831
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