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~isPartOf:"Journal of service management"
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
41
Kundenzufriedenheit
41
Dienstleistungsqualität
37
Service quality
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26
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Aksoy, Lerzan
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Edvardsson, Bo
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Jaakkola, Elina
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McColl-Kennedy, Janet R.
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Malthouse, Edward C.
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Halinen, Aino
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Hammedi, Wafa
2
Heinonen, Kristina
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Helkkula, Anu
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Hillebrand, Bas
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Hollebeek, Linda D.
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Kandampully, Jay
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Kunz, Werner
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Lariviere, Bart
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Leroi-Werelds, Sara
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Patrício, Lia
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Journal of service management
SpringerLink / Bücher
1,935
Journal of business research : JBR
707
Journal of retailing and consumer services
621
Springer eBook Collection / Business and Economics
449
Gabler Edition Wissenschaft
445
Industrial marketing management : the international journal for industrial and high-tech firms
436
Springer eBook Collection
396
Europäische Hochschulschriften / 5
302
International journal of hospitality management
288
Research
281
The journal of services marketing
237
Telecommunications policy : the international journal of digital economy, data sciences and new media
231
Lehrbuch
225
The journal of business & industrial marketing
198
The service industries journal
196
Journal of strategic marketing
178
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
148
Journal of marketing
134
Journal of travel and tourism marketing
134
International journal of contemporary hospitality management
128
Journal of hospitality marketing & management
126
Gabler Research
124
Tourism management : research, policies, practice
122
Technological forecasting & social change : an international journal
121
Asia Pacific journal of marketing and logistics
118
Journal of service research : JSR
118
essentials
116
The journal of product & brand management
115
Psychology & marketing
114
Journal of retailing
112
Marketing intelligence & planning
112
Cogent business & management
108
NBER working paper series
108
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
107
International journal of business information systems : IJBIS
106
The journal of brand management : an international journal
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
European journal of marketing : EJM
104
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ECONIS (ZBW)
107
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107
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1
Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine
;
Bilstein, Nicola
;
Hogreve, Jens
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
Saved in:
2
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
5
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
6
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
7
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
8
Exploring the impact of rewarded social media engagement in loyalty programs
Rehnen, Lena-Marie
;
Bartsch, Silke
;
Kull, Marina
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 305-328
Persistent link: https://www.econbiz.de/10011704053
Saved in:
9
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
10
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
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