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Robots : planning and implemen...
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Kunz, Werner H.
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Paluch, Stefanie
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Do, Khoa The
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Journal of service management
International journal of production research
71
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
28
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Springer eBook Collection
16
Journal of retailing and consumer services
15
CESifo working papers
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
Journal of hospitality marketing & management
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
Economics letters
8
RIETI discussion paper series
8
Service business
8
Working paper series / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
Economic modelling
6
Economics of innovation and new technology
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
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ECONIS (ZBW)
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1
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
Saved in:
5
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
6
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
9
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
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10
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
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