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~isPartOf:"Journal of service management"
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
41
Kundenzufriedenheit
41
Dienstleistungsqualität
40
Service quality
40
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
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Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
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Kundenwert
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Markenführung
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Brand
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Brand image
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Markenimage
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Services marketing
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Co-creation
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Confidence
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Markenartikel
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Social relations
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Soziale Beziehungen
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Vertrauen
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Customer loyalty
6
Customer service
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Dienstleistungsmanagement
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Aksoy, Lerzan
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Jaakkola, Elina
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Halinen, Aino
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Heinonen, Kristina
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Helkkula, Anu
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Journal of service management
Journal of business research : JBR
676
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
595
Journal of retailing and consumer services
594
International journal of productivity and quality management : IJPQM
487
The TQM journal : the international review of organizational improvement
463
Industrial marketing management : the international journal for industrial and high-tech firms
420
International journal of quality & reliability management
417
International journal of production research
408
SpringerLink / Bücher
374
International journal of hospitality management
303
Total quality management & business excellence
280
International journal of production economics
252
The journal of services marketing
231
The service industries journal
210
The journal of business & industrial marketing
201
International journal of six sigma and competitive advantage : IJSSCA
188
Quality management journal : QMJ
185
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
166
European journal of operational research : EJOR
161
International journal of electronic customer relationship management : IJECRM
145
Cogent business & management
136
International Journal of Quality & Reliability Management
136
Gabler Edition Wissenschaft
135
International journal of contemporary hospitality management
135
Journal of marketing
130
International journal of services and operations management
125
The TQM Magazine
125
Journal of hospitality marketing & management
124
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
119
International journal of quality and service sciences
118
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
110
The journal of brand management : an international journal
109
European Journal of Marketing
107
Journal of Business & Industrial Marketing
106
Journal of retailing
106
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ECONIS (ZBW)
109
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1
Specifying business services : learning from software engineering
Peña-Siles, Joaquin
;
González-Zamora, Maria del Mar
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 97-119
Persistent link: https://www.econbiz.de/10009534366
Saved in:
2
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
3
Value co-creation and university teaching quality : consequences for the European Higher Education Area (EHEA)
Díaz-Méndez, Mantserrat
;
Gummesson, Evert
- In:
Journal of service management
23
(
2012
)
4
,
pp. 571-592
Persistent link: https://www.econbiz.de/10009619533
Saved in:
4
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
5
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
6
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
7
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
8
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
9
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
10
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
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