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~isPartOf:"Journal of service management"
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
61
Konsumentenverhalten
61
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungsqualität
40
Service quality
40
Customer integration
28
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Social Web
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Customer experience
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Dienstleistung
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Dienstleistungssektor
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Betriebliche Wertschöpfung
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Value creation
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Brand management
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Customer value
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Einzelhandel
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Jaakkola, Elina
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Keiningham, Timothy
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Malthouse, Edward C.
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Nijssen, E. J.
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2
Buoye, Alexander
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Fisk, Raymond P.
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Giertz, Johann N.
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
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Hillebrand, Bas
2
Hollebeek, Linda D.
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Kandampully, Jay
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Kunz, Werner
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Lariviere, Bart
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Leroi-Werelds, Sara
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Loureiro, Yuliya Komarova
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Meyer, Anton
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Mickelsson, Karl-Jacob
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Patrício, Lia
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Riel, Allard C. R. van
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Tronvoll, Bård
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Willems, Kim
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Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
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Alexander, Matthew
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Journal of service management
SpringerLink / Bücher
1,260
Journal of retailing and consumer services
1,131
Journal of business research : JBR
809
Discussion paper series / IZA
574
NBER working paper series
565
Working paper / National Bureau of Economic Research, Inc.
552
Europäische Hochschulschriften / 5
475
NBER Working Paper
445
Industrial marketing management : the international journal for industrial and high-tech firms
425
Ifo Schnelldienst
408
Journal of retailing
384
IZA Discussion Paper
349
International journal of hospitality management
305
Springer eBook Collection
300
Gabler Edition Wissenschaft
291
European journal of operational research : EJOR
272
The international review of retail, distribution and consumer research
262
International journal of retail & distribution management
261
The journal of services marketing
243
Discussion paper / Centre for Economic Policy Research
240
International journal of production economics
240
ifo Schnelldienst
235
The journal of business & industrial marketing
227
The service industries journal
227
Management science : journal of the Institute for Operations Research and the Management Sciences
224
Springer eBook Collection / Business and Economics
218
Working paper
215
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
201
Journal of the Academy of Marketing Science
200
Discussion paper
193
Journal of strategic marketing
187
Journal of marketing
183
Economics letters
164
Research
164
ifo Dresden berichtet
162
The American economic review
160
Journal of economic theory
152
Policy research working paper : WPS
149
CESifo working papers
148
International journal of electronic customer relationship management : IJECRM
146
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ECONIS (ZBW)
118
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118
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1
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
2
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
3
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Internal market orientation and market-oriented behaviours
Lings, Ian N.
;
Greenley, Gordon E.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 321-343
Persistent link: https://www.econbiz.de/10003993792
Saved in:
8
Managing in-store logistics : a fresh perspective on retail service
Bouzaabia, Olfa
;
Riel, Allard C. R. van
;
Semeijn, Janjaap
- In:
Journal of service management
24
(
2013
)
2
,
pp. 112-129
Persistent link: https://www.econbiz.de/10009742806
Saved in:
9
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
Saved in:
10
Reflections and predictions on effects of COVID-19 pandemic on retailing
Verhoef, Peter C.
;
Noordhoff, Corine S.
;
Sloot, Laurens M.
- In:
Journal of service management
34
(
2023
)
2
,
pp. 274-293
Persistent link: https://www.econbiz.de/10014337952
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