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~isPartOf:"Journal of service management"
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Customer service
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11
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Journal of service management
Pacific economic bulletin
83
Journal of retailing and consumer services
76
The journal of services marketing
76
International journal of hospitality management
74
Journal of business research : JBR
62
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
International Journal of Social Economics
31
The TQM Magazine
30
IMF Staff Country Reports
29
Human Resource Management International Digest
28
Journal of service research
28
International journal of contemporary hospitality management
25
Working paper / School of Economics, University of the South Pacific
23
Services marketing quarterly
21
Psychology & marketing
20
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Journal of retailing
18
Journal of service theory and practice
18
Springer eBook Collection / Business and Economics
18
Tourism management : research, policies, practice
18
Working paper / Economics Department, Reserve Bank of Fiji
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
The National Research Institute discussion paper
17
International journal of social economics
16
IMF staff country report
15
Journal of air transport management
15
Journal of the Academy of Marketing Science
15
International Journal of Retail & Distribution Management
14
Journal of service theory and practice : JSTP
14
Service business
14
The International Journal of Logistics Management
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ECONIS (ZBW)
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1
I want to believe they really care : how complaining customers want to be treated by frontline employees
Gruber, Thorsten
- In:
Journal of service management
22
(
2011
)
1
,
pp. 85-110
Persistent link: https://www.econbiz.de/10009010793
Saved in:
2
Governing for innovation in horizontal service cooperations
Steinicke, Silvia
;
Wallenburg, Carl Marcus
;
Schmoltzi, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 279-302
Persistent link: https://www.econbiz.de/10009554257
Saved in:
3
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
4
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
5
Service behaviours of highly committed financial consultants
Furtmueller, Elfi
;
Dick, Rolf van
;
Wilderom, Celeste P. M.
- In:
Journal of service management
22
(
2011
)
3
,
pp. 317-343
Persistent link: https://www.econbiz.de/10009239538
Saved in:
6
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
Saved in:
7
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
8
The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
Saved in:
9
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
10
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
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