//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Joy and disappointment in the...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Betriebliche Wertschöpfung
1
Customer experience
1
Customer orientation
1
Customer satisfaction
1
Design thinking
1
Dienstleistung
1
Dienstleistungsinnovation
1
Dienstleistungssektor
1
Forschung
1
Innovation
1
Kundenzufriedenheit
1
Measurement
1
Messung
1
Phases of customer orientation
1
Product design
1
Produktgestaltung
1
Research
1
Service design
1
Service industry
1
Service innovation
1
Service performance
1
Service research
1
Services
1
Telecom industry
1
Telecommunications industry
1
Telekommunikationssektor
1
Usage of customer satisfaction data
1
Value creation
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Undetermined
2
Author
All
Castaldo, Sandro
2
Guenzi, Paolo
2
Johnson, Michael D.
2
Andreassen, Tor Wallin
1
Colurcio, Maria
1
Edvardsson, Bo
1
Gustafsson, Anders
1
Kristensson, Per
1
Lervik-Olsen, Line
1
McColl-Kennedy, Janet R.
1
Olsen, Line Lervik
1
Parasuraman, A.
1
Witell, Lars
1
more ...
less ...
Published in...
All
Journal of service management
IFPRI discussion paper
11
IFPRI Discussion Paper
7
Journal of Economic Psychology
7
The economic and labour relations review : ELRR
7
International journal of production economics
6
Academy of Management journal : AMJ
5
IFPRI discussion papers
5
Journal of Service Management
5
Journal of economic psychology : research in economic psychology and behavioral economics
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
4
Agricultural economics : the journal of the International Association of Agricultural Economists
3
DSGD discussion papers
3
European Journal of Marketing
3
European journal of marketing : EJM
3
IFPRI books
3
Marketing intelligence & planning
3
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
3
Quality management journal : QMJ
3
Agricultural Economics
2
American Journal of Agricultural Economics
2
Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of operational research : EJOR
2
International Journal of Production Economics
2
International Journal of Public Sector Management
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of business performance and supply chain modelling : IJBPSCM
2
International journal of innovation management
2
International journal of public sector management : IJPSM
2
International journal of service industry management : IJSIM
2
International journal of services and operations management
2
International journal of services technology and management
2
Internationale Standardlehrbücher der Wirtschafts- und Sozialwissenschaften
2
Issue briefs / International Food Policy Research Institute (IFPRI)
2
Journal of Services Marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of economic behavior & organization : JEBO
2
more ...
less ...
Source
All
ECONIS (ZBW)
2
OLC EcoSci
2
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
A comprehensive model of customer trust in two retail stores
Guenzi, Paolo
;
Johnson, Michael D.
;
Castaldo, Sandro
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 290-316
Persistent link: https://www.econbiz.de/10008374472
Saved in:
4
A comprehensive model of customer trust in two retail stores
Guenzi, Paolo
;
Johnson, Michael D.
;
Castaldo, Sandro
- In:
Journal of service management
20
(
2009
)
3
,
pp. 290-316
Persistent link: https://www.econbiz.de/10008374514
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->