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Turning customer satisfaction measurements into action
Olsen, Line Lervik; Witell, Lars; Gustafsson, Anders - In: Journal of service management 25 (2014) 4, pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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A comprehensive model of customer trust in two retail stores
Guenzi, Paolo; Johnson, Michael D.; Castaldo, Sandro - In: Journal of service management 20 (2009) 3/4, pp. 290-316
Persistent link: https://www.econbiz.de/10008374472
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A comprehensive model of customer trust in two retail stores
Guenzi, Paolo; Johnson, Michael D.; Castaldo, Sandro - In: Journal of service management 20 (2009) 3, pp. 290-316
Persistent link: https://www.econbiz.de/10008374514