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~isPartOf:"Journal of service management"
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Service-ability : create a cus...
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Beziehungsmarketing
106
Relationship marketing
106
Dienstleistungsqualität
74
Service quality
74
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
70
Kundenzufriedenheit
69
Services
58
Dienstleistung
57
Dienstleistungssektor
35
Service industry
35
Customer integration
33
Kundenintegration
33
Customer service
30
Kundenservice
30
Betriebliche Wertschöpfung
20
Innovation
20
Value creation
20
Service innovation
16
Dienstleistungsmanagement
15
Service management
15
Social Web
15
Social web
15
Brand management
13
Customer experience
13
Customer value
13
Kundenwert
13
Markenführung
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
Robot
11
Roboter
11
Satisfaction
11
Services marketing
11
Emotion
10
Arbeitszufriedenheit
9
Business services
9
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9
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Article
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Edvardsson, Bo
10
Aksoy, Lerzan
6
Jaakkola, Elina
6
McColl-Kennedy, Janet R.
6
Riel, Allard C. R. van
6
Witell, Lars
5
Bloemer, Johanna M.
4
Hillebrand, Bas
4
Keiningham, Timothy
4
Malthouse, Edward C.
4
Reynoso, Javier
4
Birgelen, Marcel van
3
Brown, Stephen Walter
3
Buoye, Alexander
3
Cooil, Bruce
3
Fisk, Raymond P.
3
Gremler, Dwayne D.
3
Gruber, Thorsten
3
Hammedi, Wafa
3
Hammerschmidt, Maik
3
Helkkula, Anu
3
Kandampully, Jay
3
Klaus, Philipp
3
Lariviere, Bart
3
Leroi-Werelds, Sara
3
Nijssen, E. J.
3
Paluch, Stefanie
3
Parasuraman, A.
3
Ponsignon, Frederic
3
Streukens, Sandra
3
Tronvoll, Bård
3
Verma, Rohit
3
Weiger, Welf Hermann
3
Wirtz, Jochen
3
Anderson, Laurel
2
Bilstein, Nicola
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
De Keyser, Arne
2
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Journal of service management
SpringerLink / Bücher
2,115
Journal of business research : JBR
911
Journal of retailing and consumer services
778
Springer eBook Collection
555
International journal of hospitality management
551
Industrial marketing management : the international journal for industrial and high-tech firms
506
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
414
Europäische Hochschulschriften / 5
381
The service industries journal
362
The journal of services marketing
351
Research
319
Lehrbuch
280
Tourism management : research, policies, practice
256
The journal of business & industrial marketing
237
International journal of contemporary hospitality management
234
Journal of travel and tourism marketing
232
Journal of the Academy of Marketing Science
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of hospitality marketing & management
210
Journal of Services Marketing
208
Journal of service research : JSR
202
Journal of strategic marketing
199
Management Decision
191
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
165
Journal of marketing
163
Psychology & marketing
161
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
150
International Journal of Contemporary Hospitality Management
144
Journal of retailing
143
Journal of business ethics : JOBE
141
Service business
140
European Journal of Marketing
139
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
essentials
136
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ECONIS (ZBW)
192
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1
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
6
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
9
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
Saved in:
10
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
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