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~isPartOf:"Journal of service management"
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Customer satisfaction
70
Kundenzufriedenheit
69
Dienstleistungsqualität
49
Service quality
49
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
39
Konsumentenverhalten
39
Dienstleistungssektor
19
Service industry
19
Services
17
Business services
16
Dienstleistung
16
Unternehmensdienstleistung
16
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Satisfaction
10
Arbeitszufriedenheit
9
Customer experience
9
Job satisfaction
9
Customer integration
8
Einzelhandel
8
Kundenintegration
8
Retail trade
8
Viral marketing
7
Virales Marketing
7
Dienstleistungsmarketing
6
Services marketing
6
Bundling strategy
5
Customer loyalty
5
Emotion
5
Innovation
5
Leistungsbündel
5
Service recovery
5
Zufriedenheit
5
Arbeitsgruppe
4
Employee retention
4
Gesundheitsversorgung
4
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88
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89
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89
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Aksoy, Lerzan
5
Edvardsson, Bo
4
Buoye, Alexander
3
Keiningham, Timothy
3
McColl-Kennedy, Janet R.
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Wirtz, Jochen
3
Witell, Lars
3
Bloemer, Johanna M.
2
Burton, Jamie
2
Cheung, Lilliemay
2
Cooil, Bruce
2
Gustafsson, Anders
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Jaakkola, Elina
2
Joosten, Herm
2
Klaus, Philipp
2
Lariviere, Bart
2
Lipkin, Michaela
2
Malthouse, Edward C.
2
Meiren, Thomas
2
Schäfer, Adrienne
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Sparks, Beverley
2
Söderlund, Magnus
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verma, Rohit
2
Willems, Kim
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Ashman, Rachel
1
Aslan, Marjan
1
Batat, Wided
1
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Journal of service management
International journal of hospitality management
531
Journal of retailing and consumer services
426
Journal of business research : JBR
357
NBER working paper series
254
Health care management review : HCM review
243
SpringerLink / Bücher
239
The service industries journal
231
International journal of contemporary hospitality management
216
Working paper / National Bureau of Economic Research, Inc.
212
NBER Working Paper
207
Tourism management : research, policies, practice
205
Health care management science
203
The journal of services marketing
201
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
194
Journal of Services Marketing
184
Journal of health economics
180
Journal of hospitality marketing & management
180
Journal of health organization and management
177
Journal of travel and tourism marketing
174
Health economics
138
European journal of operational research : EJOR
131
Industrial marketing management : the international journal for industrial and high-tech firms
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
Cogent business & management
115
Service business
115
The TQM journal : the international review of organizational improvement
113
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Services marketing quarterly
109
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
International journal of productivity and quality management : IJPQM
99
The European journal of health economics : HEPAC ; health economics in prevention and care
97
Tourism management perspectives : TMP
96
Management science : journal of the Institute for Operations Research and the Management Sciences
95
Journal of service research : JSR
94
International journal of services and operations management
90
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
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ECONIS (ZBW)
89
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1
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89
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1
Specifying business services : learning from software engineering
Peña-Siles, Joaquin
;
González-Zamora, Maria del Mar
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 97-119
Persistent link: https://www.econbiz.de/10009534366
Saved in:
2
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
Saved in:
3
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
4
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
5
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
6
Resource configurations for services success in manufacturing companies
Raddats, Chris
;
Burton, Jamie
;
Ashman, Rachel
- In:
Journal of service management
26
(
2015
)
1
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010504627
Saved in:
7
Outcome-based service contracts in the defence industry : mitigating the challenges
Ng, Irene
;
Nudurupati, Sai S.
- In:
Journal of service management
21
(
2010
)
5
,
pp. 656-674
Persistent link: https://www.econbiz.de/10008749713
Saved in:
8
Service infusion in manufacturing industries
Gustafsson, Anders
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008749749
Saved in:
9
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
10
Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku
;
Järvi, Katriina
- In:
Journal of service management
27
(
2016
)
3
,
pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
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