Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Measurement of traveler expect...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
70
Kundenzufriedenheit
69
Dienstleistungssektor
58
Service industry
58
Beziehungsmarketing
54
Relationship marketing
54
Consumer behaviour
52
Konsumentenverhalten
52
Services
39
Dienstleistung
38
Customer service
23
Kundenservice
23
Customer integration
19
Kundenintegration
19
Betriebliche Wertschöpfung
16
Innovation
16
Value creation
16
Dienstleistungsmanagement
14
Gesundheitswesen
14
Health care system
14
Service management
14
Service innovation
13
Beschwerdemanagement
12
Business services
12
Complaint management
12
Customer experience
12
Unternehmensdienstleistung
12
Dienstleistungsmarketing
11
Satisfaction
11
Services marketing
11
Emotion
10
Health care
10
Arbeitszufriedenheit
9
Gesundheitsversorgung
9
Job satisfaction
9
Robot
9
Roboter
9
Einzelhandel
8
more ...
less ...
Online availability
All
Undetermined
76
Free
5
Type of publication
All
Article
149
Book / Working Paper
6
Type of publication (narrower categories)
All
Article in journal
155
Aufsatz in Zeitschrift
155
Collection of articles of several authors
6
Sammelwerk
6
Conference proceedings
2
Konferenzschrift
2
Language
All
English
155
Author
All
Edvardsson, Bo
10
Witell, Lars
8
Aksoy, Lerzan
5
McColl-Kennedy, Janet R.
5
Riel, Allard C. R. van
5
Wirtz, Jochen
5
Fisk, Raymond P.
4
Gustafsson, Anders
4
Jaakkola, Elina
4
Buoye, Alexander
3
Hillebrand, Bas
3
Keiningham, Timothy
3
Mahr, Dominik
3
Paluch, Stefanie
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Verma, Rohit
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Burton, Jamie
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Cooil, Bruce
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gebauer, Heiko
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Huang, Wen Hsien
2
Joosten, Herm
2
Klaus, Philipp
2
Kristensson, Per
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Lin, Jiun-sheng Chris
2
Lipkin, Michaela
2
Malthouse, Edward C.
2
more ...
less ...
Institution
All
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
Tourism management : research, policies, practice
1,423
Tourism economics : the business and finance of tourism and recreation
964
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
789
International journal of hospitality management
712
The service industries journal
658
Tourism management perspectives : TMP
638
Journal of retailing and consumer services
579
Journal of travel and tourism marketing
550
Journal of business research : JBR
542
Tourism analysis : an interdisciplinary tourism & hospitality journal
471
International journal of contemporary hospitality management
395
International Journal of Contemporary Hospitality Management
353
Tourism planning & development
338
The journal of services marketing
314
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
310
SpringerLink / Bücher
298
Journal of Services Marketing
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
279
Annals of tourism research : ATR ; a social sciences journal
255
Worldwide Hospitality and Tourism Themes
235
NBER working paper series
228
Journal of air transport management
220
Working paper / National Bureau of Economic Research, Inc.
209
NBER Working Paper
199
Service business
196
Cogent business & management
183
Journal of hospitality and tourism insights
182
Services marketing quarterly
180
Auditing : a journal of practice & theory
178
Tourism review
173
The TQM journal : the international review of organizational improvement
165
Journal of service research : JSR
163
International journal of productivity and quality management : IJPQM
159
International Journal of Culture, Tourism and Hospitality Research
156
Tourism and hospitality research : the surrey quarterly review
156
Industrial marketing management : the international journal for industrial and high-tech firms
152
Tourism and hospitality research : THR
151
Working paper
146
more ...
less ...
Source
All
ECONIS (ZBW)
155
Showing
1
-
10
of
155
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
2
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
7
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
8
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
9
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
10
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
