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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
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Service quality
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Customer integration
26
Kundenintegration
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Social Web
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Betriebliche Wertschöpfung
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Aksoy, Lerzan
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Edvardsson, Bo
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Jaakkola, Elina
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McColl-Kennedy, Janet R.
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Gremler, Dwayne D.
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Halinen, Aino
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Hammedi, Wafa
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Heinonen, Kristina
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Helkkula, Anu
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Journal of service management
Journal of business research : JBR
659
Journal of retailing and consumer services
586
Industrial marketing management : the international journal for industrial and high-tech firms
409
International journal of hospitality management
295
SpringerLink / Bücher
273
The journal of services marketing
226
The journal of business & industrial marketing
197
The service industries journal
187
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
166
International journal of electronic customer relationship management : IJECRM
149
International journal of contemporary hospitality management
127
Journal of marketing
126
Journal of hospitality marketing & management
120
Journal of service research : JSR
120
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
112
Cogent business & management
111
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
Journal of retailing
104
Psychology & marketing
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
102
Marketing intelligence & planning
101
European journal of marketing : EJM
97
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Service business
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
73
The international review of retail, distribution and consumer research
73
Business horizons
70
Journal of financial services marketing : JFSM
70
European journal of operational research : EJOR
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
69
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ECONIS (ZBW)
109
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1
I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Doucet, Lorna
;
Shao, Bo
;
Wang, Lu
;
Oldham, Greg R.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 320-338
Persistent link: https://www.econbiz.de/10011583535
Saved in:
2
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
3
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
4
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
5
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
6
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
7
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
8
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
9
Exploring the impact of rewarded social media engagement in loyalty programs
Rehnen, Lena-Marie
;
Bartsch, Silke
;
Kull, Marina
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 305-328
Persistent link: https://www.econbiz.de/10011704053
Saved in:
10
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
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