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~isPartOf:"Journal of service management"
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Dienstleistungssektor
58
Service industry
58
Dienstleistung
24
Dienstleistungsqualität
24
Service quality
24
Services
24
Beziehungsmarketing
15
Relationship marketing
15
Consumer behaviour
14
Konsumentenverhalten
14
Business services
11
Customer satisfaction
11
Innovation
11
Kundenzufriedenheit
11
Service innovation
11
Unternehmensdienstleistung
11
Customer service
10
Kundenservice
10
Betriebliche Wertschöpfung
9
Customer integration
9
Kundenintegration
9
Value creation
9
Dienstleistungsmanagement
6
Industrie
6
Manufacturing industries
6
Service management
6
Dienstleistungsinnovation
5
Dienstleistungsmarketing
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Arbeitsgruppe
4
Arbeitsverhalten
4
Arbeitszufriedenheit
4
Bundling strategy
4
Communication
4
Emotion
4
Job satisfaction
4
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58
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4
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62
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English
62
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Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Wirtz, Jochen
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Kristensson, Per
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Verma, Rohit
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
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Bitner, Mary Jo
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Bolton, Ruth N.
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Brady, Michael K.
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Brengman, Malaika
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1
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1
Candi, Marina
1
Cases, Anne-Sophie
1
Christ-Brendemühl, Sonja
1
Chun, HaeEun Helen
1
Clark, Moira K.
1
Colurcio, Maria
1
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Journal of service management
The service industries journal
276
Journal of business research : JBR
197
SpringerLink / Bücher
192
International journal of production research
166
International journal of production economics
130
International journal of productivity and quality management : IJPQM
114
Journal of retailing and consumer services
106
The TQM journal : the international review of organizational improvement
93
The journal of services marketing
93
International journal of services and operations management
84
International journal of quality & reliability management
82
Total quality management & business excellence
80
International journal of hospitality management
76
Discussion paper series / IZA
69
International journal of six sigma and competitive advantage : IJSSCA
69
NBER working paper series
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
The international journal of human resource management
68
Industrial marketing management : the international journal for industrial and high-tech firms
65
Service business
65
Springer eBook Collection
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
58
The international journal of productivity and performance management : IJPPM
58
Journal of service research : JSR
55
Working paper / National Bureau of Economic Research, Inc.
55
A Productivity Press book
53
Discussion paper / Centre for Economic Policy Research
53
NBER Working Paper
53
Journal of industrial engineering and management : JIEM
50
Technological forecasting & social change : an international journal
50
International journal of services technology and management
49
Discussion paper
46
Tourism management : research, policies, practice
46
European journal of operational research : EJOR
44
International journal of services and operations management : IJSOM
44
HMD : Praxis der Wirtschaftsinformatik
42
Europäische Hochschulschriften / 5
41
Journal of business ethics : JOBE
41
CESifo working papers
40
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ECONIS (ZBW)
62
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1
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62
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1
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
2
Strategic customer service orientation, lean manufacturing practices and performance outcomes : an empirical study
Hong, Paul
;
Yang, Ma Ga
;
Dobrzykowski, David D.
- In:
Journal of service management
25
(
2014
)
5
,
pp. 699-723
Persistent link: https://www.econbiz.de/10010426044
Saved in:
3
Internationalization and international service management
Ndubisi, Nelson Oly
(
ed.
);
Nataraajan, Rajan
(
ed.
)
-
2015
Persistent link: https://www.econbiz.de/10011416701
Saved in:
4
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
7
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
8
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
9
The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui
;
Wang, Qiang
;
Zhao, Xiande
- In:
Journal of service management
28
(
2017
)
2
,
pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
Saved in:
10
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
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