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Co-creation and learning in health-care service development
Elg, Mattias; Engström, Jon; Witell, Lars; Poksinska, … - In: Journal of service management 23 (2012) 3, pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
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Co-creation and learning in health-care service development
Elg, Mattias; Engström, Jon; Witell, Lars; Poksinska, … - In: Journal of service management 23 (2012) 3, pp. 328-344
Persistent link: https://www.econbiz.de/10009991454
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
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Service design in healthcare : a segmentation-based approach
Engström, Jon; Norin, Olof; De Gosson de Varennes, Serge; … - In: Journal of service management 33 (2022) 6, pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
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Service strategies in a supply chain
Löfberg, Nina; Witell, Lars; Gustafsson, Anders - In: Journal of service management 21 (2010) 4, pp. 427-440
Persistent link: https://www.econbiz.de/10008656293
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Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars; Kristensson, Per; Gustafsson, Anders; … - In: Journal of service management 22 (2011) 2, pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
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Having a strategy for new service development : does it really matter?
Edvardsson, Bo; Meiren, Thomas; Schäfer, Adrienne; … - In: Journal of service management 24 (2013) 1, pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
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Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders; Kristensson, Per; Witell, Lars - In: Journal of service management 23 (2012) 3, pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
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From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars; Löfgren, Martin - In: Journal of service management 24 (2013) 5, pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107