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~isPartOf:"Journal of service management"
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Services Trade in the Balkans
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Dienstleistungssektor
58
Service industry
58
Dienstleistung
25
Services
25
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
13
Relationship marketing
13
Business services
11
Consumer behaviour
11
Innovation
11
Konsumentenverhalten
11
Service innovation
11
Unternehmensdienstleistung
11
Betriebliche Wertschöpfung
9
Customer service
9
Kundenservice
9
Value creation
9
Customer integration
8
Customer satisfaction
8
Kundenintegration
8
Kundenzufriedenheit
8
Dienstleistungsmanagement
6
Service management
6
Dienstleistungsinnovation
5
Dienstleistungsmarketing
5
Industrie
5
Manufacturing industries
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Arbeitsgruppe
4
Arbeitsverhalten
4
Bundling strategy
4
Communication
4
Emotion
4
Kommunikation
4
Leistungsbündel
4
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55
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4
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59
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59
Collection of articles of several authors
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Sammelwerk
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English
59
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Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Kristensson, Per
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Verma, Rohit
2
Wirtz, Jochen
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brengman, Malaika
1
Brown, Stephen Walter
1
Burton, Jamie
1
Böhm, Eva
1
Candi, Marina
1
Cases, Anne-Sophie
1
Chun, HaeEun Helen
1
Clark, Moira K.
1
Colurcio, Maria
1
Cramer, Christina
1
Dasu, Sriram
1
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Journal of service management
The service industries journal
287
Policy research working paper : WPS
116
Journal of business research : JBR
99
SpringerLink / Bücher
99
The world economy : the leading journal on international economic relations
96
Working paper
95
Focus on European economic integration
94
Journal of world trade : law, economic policy, public policy
86
The journal of services marketing
85
World Bank E-Library Archive
79
World Bank Policy Research Working Paper
72
Discussion paper / Centre for Economic Policy Research
69
International journal of production economics
61
Service business
61
NBER working paper series
60
OECD trade policy papers
56
WTO working papers
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
52
Südosteuropa-Jahrbuch
52
Discussion paper
50
WTO Working Papers
50
Intereconomics : review of European economic policy
48
Revue internationale des études balkaniques
48
Südosteuropa-Mitteilungen
47
WTO Staff Working Paper
47
Der Donauraum : Zeitschrift des Institutes für den Donauraum und Mitteleuropa
46
Journal of retailing and consumer services
46
NBER Working Paper
46
International journal of services technology and management
45
IMF working papers
44
Working paper / National Bureau of Economic Research, Inc.
43
CESifo working papers
42
South-East Europe review for labour and social affairs : SEER ; quarterly of the Hans Böckler Foundation
41
Springer eBook Collection
40
Policy Research Working Paper
38
Structural change and economic dynamics : SC+ED
38
Información comercial española : ICE : revista de economía
37
SEER : journal for labour and social affairs in Eastern Europe : journal of the European Trade Union Institute
37
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ECONIS (ZBW)
59
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1
Internationalization and international service management
Ndubisi, Nelson Oly
(
ed.
);
Nataraajan, Rajan
(
ed.
)
-
2015
Persistent link: https://www.econbiz.de/10011416701
Saved in:
2
Modes of customer co-production for international service offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
Saved in:
3
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
4
Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs
Nunes, Paulo Maçãs
;
Serrasqueiro, Zélia
;
Mendes, …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 291-320
Persistent link: https://www.econbiz.de/10003993790
Saved in:
5
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
6
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
7
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
8
Capabilities for managing service innovation : towards a conceptual framework
Hertog, Pim den
;
Aa, Wietze van der
;
Jong, Mark W. de
- In:
Journal of service management
21
(
2010
)
4
,
pp. 490-514
Persistent link: https://www.econbiz.de/10008656288
Saved in:
9
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
10
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
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