//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Managing Robotics in Retail :...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
30
Dienstleistungsqualität
30
Kundenservice
30
Service quality
30
Dienstleistung
22
Services
22
Service innovation
21
Dienstleistungssektor
19
Service industry
19
Innovation
17
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
13
Kundenzufriedenheit
13
Robot
13
Roboter
13
Customer integration
9
Dienstleistungsinnovation
9
Kundenintegration
9
Artificial intelligence
8
Innovation management
8
Innovationsmanagement
8
Künstliche Intelligenz
8
Betriebliche Wertschöpfung
7
Service robots
7
Value creation
7
Einzelhandel
6
Retail trade
6
Arbeitsverhalten
5
Emotion
5
Value co-creation
5
Work behaviour
5
Business network
4
Customer experience
4
Innovation adoption
4
Innovationsakzeptanz
4
New product development
4
Produktentwicklung
4
more ...
less ...
Online availability
All
Undetermined
35
Free
8
Type of publication
All
Article
64
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
65
Aufsatz in Zeitschrift
65
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
65
Author
All
Edvardsson, Bo
4
Belanche, Daniel
2
Kunz, Werner H.
2
McColl-Kennedy, Janet R.
2
Nijssen, E. J.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schepers, Jeroen
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Aal, Kotaiba
1
Amelia, Amelia
1
Andreassen, Tor Wallin
1
Baaklini, Eliane Sam
1
Barile, Sergio
1
Becker, Marc
1
Beirão, Gabriela
1
Beltagui, Ahmad
1
Birgelen, Marcel van
1
Blazevic, Vera
1
Bolton, Ruth N.
1
Brengman, Malaika
1
Bustinza, Oscar F.
1
Candi, Marina
1
Casaló, Luis V.
1
Chandler, Jennifer D.
1
Chase, Richard B.
1
Chen, Steven
1
Cheng, Shuoxin
1
Chiu, Yen-Ting Helena
1
Ciuchita, Robert
1
Colurcio, Maria
1
Dasu, Sriram
1
De Gosson de Varennes, Serge
1
De Keyser, Arne
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Dellaert, Benedict G. C.
1
Di Pietro, Laura
1
more ...
less ...
Published in...
All
Journal of service management
Industrial Robot: An International Journal
977
International Journal of Retail & Distribution Management
491
Technological forecasting & social change : an international journal
396
Journal of business research : JBR
334
Journal of retailing and consumer services
286
International journal of production research
217
NBER working paper series
193
European journal of operational research : EJOR
187
International journal of hospitality management
179
Springer eBook Collection
167
SpringerLink / Bücher
149
Journal of retailing
139
International journal of business information systems : IJBIS
127
The journal of services marketing
112
Discussion paper series / IZA
111
The service industries journal
103
Discussion papers / CEPR
98
International journal of production economics
97
European Journal of Marketing
95
Journal of open innovation : technology, market, and complexity
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
Working paper / National Bureau of Economic Research, Inc.
87
Working paper
85
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
79
Psychology & marketing
79
Premier reference source
74
CESifo working papers
73
Journal of the Academy of Marketing Science
73
Journal of Services Marketing
72
SOEP survey papers
72
Strategic Direction
72
Finance research letters
71
IZA Discussion Papers
69
International journal of contemporary hospitality management
69
Human Resource Management International Digest
68
Management science : journal of the Institute for Operations Research and the Management Sciences
66
NBER Working Paper
66
Cogent business & management
65
Journal of Consumer Marketing
64
more ...
less ...
Source
All
ECONIS (ZBW)
65
Showing
1
-
10
of
65
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Living and working with service
robots
: a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
2
Service
robots
, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Customer acceptance of frontline service
robots
in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
4
"My colleague is a
robot
" : exploring frontline employees' willingness to work with collaborative service
robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
5
To serve and protect : a typology of service
robots
and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
Frontline employee expectations on working with physical
robots
in
retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
7
Exploring the influence of service employees' characteristics on their willingness to work with service
robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
8
Empathetic creativity for frontline employees in the age of service
robots
: conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
9
The service triad : an empirical study of service
robots
, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
10
Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->