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~isPartOf:"Journal of service management"
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Kundennutzenorientierte Erfolg...
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
75
Konsumentenverhalten
75
Customer satisfaction
72
Kundenzufriedenheit
71
Dienstleistungsqualität
67
Service quality
67
Dienstleistungssektor
33
Service industry
33
Customer integration
31
Kundenintegration
31
Customer service
30
Kundenservice
30
Services
29
Dienstleistung
28
Business services
16
Social Web
16
Social web
16
Unternehmensdienstleistung
16
Betriebliche Wertschöpfung
15
Customer experience
15
Value creation
15
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Emotion
11
Innovation
11
Dienstleistungsmanagement
10
Dienstleistungsmarketing
10
Robot
10
Roboter
10
Satisfaction
10
Service innovation
10
Service management
10
Services marketing
10
Arbeitszufriedenheit
9
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172
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174
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174
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Aksoy, Lerzan
6
Edvardsson, Bo
6
Jaakkola, Elina
6
McColl-Kennedy, Janet R.
6
Gustafsson, Anders
4
Keiningham, Timothy
4
Malthouse, Edward C.
4
Riel, Allard C. R. van
4
Wirtz, Jochen
4
Witell, Lars
4
Bloemer, Johanna M.
3
Buoye, Alexander
3
Cooil, Bruce
3
Hammerschmidt, Maik
3
Hillebrand, Bas
3
Lariviere, Bart
3
Nijssen, E. J.
3
Paluch, Stefanie
3
Ponsignon, Frederic
3
Verma, Rohit
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Birgelen, Marcel van
2
Burton, Jamie
2
Cheung, Lilliemay
2
De Keyser, Arne
2
Delcourt, Cécile
2
Fisk, Raymond P.
2
Giertz, Johann N.
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Gremler, Dwayne D.
2
Gruber, Thorsten
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Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hogreve, Jens
2
Hollebeek, Linda D.
2
Huang, Wen Hsien
2
Joosten, Herm
2
Kandampully, Jay
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Journal of service management
Journal of business research : JBR
922
SpringerLink / Bücher
914
Journal of retailing and consumer services
770
International journal of hospitality management
564
Industrial marketing management : the international journal for industrial and high-tech firms
544
The service industries journal
355
The journal of services marketing
333
The journal of business & industrial marketing
261
Gabler Edition Wissenschaft
260
Tourism management : research, policies, practice
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
Journal of the Academy of Marketing Science
232
Journal of travel and tourism marketing
231
International journal of contemporary hospitality management
224
Journal of hospitality marketing & management
210
Journal of strategic marketing
210
Journal of Services Marketing
206
Springer eBook Collection
202
Journal of service research : JSR
181
Cogent business & management
174
International journal of electronic customer relationship management : IJECRM
168
Springer eBook Collection / Business and Economics
168
Europäische Hochschulschriften / 5
166
Psychology & marketing
165
Services marketing quarterly
164
Journal of marketing
162
Asia Pacific journal of marketing and logistics
157
Service business
147
European journal of marketing : EJM
146
International journal of business information systems : IJBIS
146
Journal of retailing
145
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
142
International journal of project management : the journal of The International Project Management Association
140
Research
140
The TQM journal : the international review of organizational improvement
140
Harvard-Business-Manager : das Wissen der Besten
135
Marketing intelligence & planning
133
International journal of productivity and quality management : IJPQM
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
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ECONIS (ZBW)
174
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174
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1
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Specifying business services : learning from software engineering
Peña-Siles, Joaquin
;
González-Zamora, Maria del Mar
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 97-119
Persistent link: https://www.econbiz.de/10009534366
Saved in:
7
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
Saved in:
8
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
9
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
10
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
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