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~isPartOf:"Journal of service management"
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A Study of the Impact of Front...
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Dienstleistungsqualität
96
Service quality
96
Customer satisfaction
72
Kundenzufriedenheit
71
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
51
Konsumentenverhalten
51
Customer service
30
Kundenservice
30
Services
30
Dienstleistung
29
Dienstleistungssektor
26
Service industry
26
Customer integration
18
Kundenintegration
18
Customer experience
14
Gesundheitswesen
14
Health care system
14
Beschwerdemanagement
13
Betriebliche Wertschöpfung
13
Complaint management
13
Value creation
13
Arbeitszufriedenheit
11
Job satisfaction
11
Satisfaction
11
Dienstleistungsmanagement
10
Emotion
10
Health care
10
Robot
10
Roboter
10
Service management
10
Dienstleistungsmarketing
9
Gesundheitsversorgung
9
Services marketing
9
Einzelhandel
8
Retail trade
8
Arbeitskräfte
7
Arbeitsverhalten
7
Customer value
7
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69
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Article
134
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3
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Article in journal
137
Aufsatz in Zeitschrift
137
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3
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2
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English
137
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Edvardsson, Bo
8
Witell, Lars
6
Aksoy, Lerzan
5
Riel, Allard C. R. van
5
Fisk, Raymond P.
4
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Birgelen, Marcel van
3
Buoye, Alexander
3
Hillebrand, Bas
3
Joosten, Herm
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Paluch, Stefanie
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Alkire, Linda
2
Beirão, Gabriela
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cooil, Bruce
2
De Keyser, Arne
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gremler, Dwayne D.
2
Gruber, Thorsten
2
Huang, Wen Hsien
2
Jaakkola, Elina
2
Klaus, Philipp
2
Kristensson, Per
2
Kunz, Werner H.
2
Lariviere, Bart
2
Larivière, Bart
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
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Journal of service management
International journal of hospitality management
1,496
Journal of retailing and consumer services
636
Journal of business research : JBR
601
International journal of contemporary hospitality management
532
Tourism management : research, policies, practice
516
The service industries journal
472
Journal of hospitality marketing & management
363
Journal of Services Marketing
307
The journal of services marketing
304
Telecommunications policy : the international journal of digital economy, data sciences and new media
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
294
Discussion paper series / IZA
293
Journal of travel and tourism marketing
284
Journal of vocational behavior
263
NBER working paper series
248
Cogent business & management
242
SpringerLink / Bücher
241
Working paper / National Bureau of Economic Research, Inc.
236
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
The international journal of human resource management
235
IZA Discussion Papers
233
NBER Working Paper
213
International Journal of Contemporary Hospitality Management
203
Tourism management perspectives : TMP
202
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
194
Tourism economics : the business and finance of tourism and recreation
192
Services marketing quarterly
185
Journal of air transport management
178
Auditing : a journal of practice & theory
177
Service business
176
International journal of productivity and quality management : IJPQM
168
The TQM journal : the international review of organizational improvement
166
Technological forecasting & social change : an international journal
163
Journal of service research : JSR
160
International Journal of Bank Marketing
159
Journal of business ethics : JOBE
156
Health care management review : HCM review
149
International journal of human resource management
145
European Journal of Marketing
141
International journal of quality and service sciences
139
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ECONIS (ZBW)
137
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1
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
2
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
Saved in:
6
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
7
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
10
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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