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~isPartOf:"Journal of service management"
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Dienstleistungssektor
59
Service industry
59
Dienstleistung
24
Services
24
Dienstleistungsqualität
23
Service quality
23
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
12
Konsumentenverhalten
12
Business services
11
Innovation
11
Service innovation
11
Unternehmensdienstleistung
11
Betriebliche Wertschöpfung
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
Value creation
9
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsmanagement
6
Service management
6
Dienstleistungsinnovation
5
Dienstleistungsmarketing
5
Industrie
5
Manufacturing industries
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Arbeitsgruppe
4
Arbeitsverhalten
4
Bundling strategy
4
Communication
4
Customer experience
4
Emotion
4
Kommunikation
4
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Article
55
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Article in journal
59
Aufsatz in Zeitschrift
59
Collection of articles of several authors
4
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English
59
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Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Kristensson, Per
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Verma, Rohit
2
Wirtz, Jochen
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bilgihan, Anil
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brengman, Malaika
1
Brown, Stephen Walter
1
Burton, Jamie
1
Böhm, Eva
1
Candi, Marina
1
Cases, Anne-Sophie
1
Chun, HaeEun Helen
1
Clark, Moira K.
1
Colurcio, Maria
1
Cramer, Christina
1
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Published in...
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Journal of service management
The service industries journal
274
Journal of business research : JBR
187
Technological forecasting & social change : an international journal
175
SpringerLink / Bücher
118
European journal of operational research : EJOR
106
International journal of production research
101
The journal of services marketing
90
Journal of retailing and consumer services
88
International journal of production economics
87
Industrial marketing management : the international journal for industrial and high-tech firms
80
International journal of business information systems : IJBIS
80
Journal of information & knowledge management : JIKM
80
Service business
71
International journal of hospitality management
70
Tourism management : research, policies, practice
66
Journal of service research : JSR
57
NBER working paper series
56
IEEE transactions on engineering management : EM
50
International journal of services technology and management
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
49
Discussion paper
48
Information systems and e-business management : ISeB
47
Springer eBook Collection
45
Electronic commerce research
40
NBER Working Paper
40
Structural change and economic dynamics : SC+ED
39
Working paper / National Bureau of Economic Research, Inc.
39
Working paper
37
Decision support systems : DSS ; the international journal
36
International journal of contemporary hospitality management
36
The journal of business & industrial marketing
36
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
35
Journal of service research
34
Regional studies
34
Information technology and management
33
International journal of services and operations management
33
ZEW Discussion Papers
33
Discussion paper series / IZA
32
International Journal of Information Technology & Decision Making (IJITDM)
32
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ECONIS (ZBW)
59
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1
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59
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1
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
2
Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs
Nunes, Paulo Maçãs
;
Serrasqueiro, Zélia
;
Mendes, …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 291-320
Persistent link: https://www.econbiz.de/10003993790
Saved in:
3
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
4
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
5
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
6
Capabilities for managing service innovation : towards a conceptual framework
Hertog, Pim den
;
Aa, Wietze van der
;
Jong, Mark W. de
- In:
Journal of service management
21
(
2010
)
4
,
pp. 490-514
Persistent link: https://www.econbiz.de/10008656288
Saved in:
7
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
8
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
Saved in:
9
An expanded servicescape perspective
Rosenbaum, Mark S.
;
Massiah, Carolyn
- In:
Journal of service management
22
(
2011
)
4
,
pp. 471-490
Persistent link: https://www.econbiz.de/10009304739
Saved in:
10
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
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