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~isPartOf:"Journal of service management"
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
60
Konsumentenverhalten
60
Customer satisfaction
42
Kundenzufriedenheit
42
Dienstleistungsqualität
39
Service quality
39
Customer integration
28
Kundenintegration
28
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16
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15
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Betriebliche Wertschöpfung
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Jaakkola, Elina
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Aksoy, Lerzan
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Edvardsson, Bo
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McColl-Kennedy, Janet R.
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Hammerschmidt, Maik
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Keiningham, Timothy
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Malthouse, Edward C.
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Nijssen, E. J.
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Ponsignon, Frederic
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Weiger, Welf Hermann
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Bloemer, Johanna M.
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Buoye, Alexander
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Fisk, Raymond P.
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Giertz, Johann N.
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Gustafsson, Anders
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Halinen, Aino
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Hammedi, Wafa
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Heinonen, Kristina
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Helkkula, Anu
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Hillebrand, Bas
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Hollebeek, Linda D.
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Kandampully, Jay
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Kunz, Werner
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Lariviere, Bart
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Albrecht, Carmen-Maria
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Journal of service management
Journal of business research : JBR
693
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
445
SpringerLink / Bücher
334
International journal of hospitality management
308
The journal of services marketing
226
The journal of business & industrial marketing
217
The service industries journal
203
Journal of the Academy of Marketing Science
174
Journal of strategic marketing
173
Journal of Business & Industrial Marketing
165
International journal of electronic customer relationship management : IJECRM
144
European Journal of Marketing
136
International journal of production economics
130
International journal of production research
130
Journal of marketing
125
International journal of contemporary hospitality management
123
Journal of service research : JSR
119
Tourism management : research, policies, practice
119
Journal of hospitality marketing & management
118
Journal of travel and tourism marketing
118
Gabler Edition Wissenschaft
115
Cogent business & management
114
Asia Pacific journal of marketing and logistics
110
The journal of product & brand management
110
European journal of operational research : EJOR
109
Journal of retailing
108
Marketing intelligence & planning
108
The journal of brand management : an international journal
107
Psychology & marketing
105
IZA Discussion Papers
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
European journal of marketing : EJM
97
Services marketing quarterly
95
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
88
Service business
88
The international journal of bank marketing : IJBM
85
Journal of Services Marketing
84
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ECONIS (ZBW)
116
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1
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
2
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
Saved in:
3
Outcome-based service contracts in the defence industry : mitigating the challenges
Ng, Irene
;
Nudurupati, Sai S.
- In:
Journal of service management
21
(
2010
)
5
,
pp. 656-674
Persistent link: https://www.econbiz.de/10008749713
Saved in:
4
Clarifying the concept of performance-based contracting in manufacturing industries : a research synthesis
Hypko, Phillipp
;
Tilebein, Meike
;
Gleich, Ronald
- In:
Journal of service management
21
(
2010
)
5
,
pp. 625-655
Persistent link: https://www.econbiz.de/10008749722
Saved in:
5
Business service
outsourcing
in manufacturing firms : an event study
Eggert, Andreas
;
Böhm, Eva
;
Cramer, Christina
- In:
Journal of service management
28
(
2017
)
3
,
pp. 476-498
Persistent link: https://www.econbiz.de/10011758712
Saved in:
6
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
7
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
8
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
9
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
10
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
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