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SERVICE ORIENTED ARCHITECTURE
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Dienstleistung
21
Services
21
Dienstleistungssektor
15
Service industry
15
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
8
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
7
Customer satisfaction
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services
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artificial intelligence
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service design
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service innovation
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transformative service research
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Huang, Ming-Hui
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Journal of service research
Econometrics
243
SpringerLink / Bücher
142
MPRA Paper
114
The service industries journal
67
IZA Discussion Papers
61
Journal of business research : JBR
61
The journal of services marketing
61
Journal of service management
59
Schriften zum Produktionsmanagement
57
Journal of Services Marketing
50
Computational Economics
45
Journal of service research : JSR
44
Working Papers / eSocialSciences
40
Discussion paper series / IZA
37
Post-Print / HAL
31
Research
30
Working Paper
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Springer eBook Collection / Business and Economics
29
IZA Discussion Paper
28
Springer eBook Collection
28
Services marketing quarterly
27
Journal of retailing and consumer services
26
Gabler Edition Wissenschaft
25
International journal of production economics
25
The journal of business & industrial marketing
25
Economics Bulletin
23
International journal of services technology and management
23
Journal of Service Management
23
ZEW Discussion Papers
23
Working paper
22
NBER working paper series
20
Working Paper Series of the German Council for Social and Economic Data
20
Working paper / National Bureau of Economic Research, Inc.
20
CEPR Discussion Papers
19
European Journal of Marketing
19
European review of service economics and management
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of hospitality management
19
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ECONIS (ZBW)
25
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1
Shifting arrays of a kaleidoscope : the
orchestration
of relational value cocreation in service systems
Kelleher, Carol
;
O’Loughlin, Deirdre
;
Gummerus, Johanna
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 211-228
Persistent link: https://www.econbiz.de/10012216640
Saved in:
2
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
3
Conceptualizing
services
and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
4
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
5
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
6
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
7
Paying before or paying after? : timing and uncertainty in pay-what-you-want pricing
Viglia, Giampaolo
;
Maras, Marta
;
Schumann, Jan Hendrik
; …
- In:
Journal of service research
22
(
2019
)
3
,
pp. 272-284
Persistent link: https://www.econbiz.de/10012126400
Saved in:
8
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
9
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
10
The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
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