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Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
19
Service quality
19
Dienstleistung
15
Services
15
Beziehungsmarketing
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Relationship marketing
11
Customer satisfaction
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Kundenzufriedenheit
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Customer service
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Kundenservice
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Consumer behaviour
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Konsumentenverhalten
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Artificial intelligence
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Service innovation
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artificial intelligence
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B-to-B-Marketing
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Business services
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Lieferantenmanagement
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Salespeople
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Service-Dominant Logic
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Service-dominant logic
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Services marketing
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Supplier relationship management
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Unternehmensdienstleistung
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Verkaufspersonal
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service design
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service innovation
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transformative service research
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Huang, Ming-Hui
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Subramony, Mahesh
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Fotheringham, Darima
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Groth, Markus
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Barrot, Christian
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Becker, Jan U.
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Berry, Leonard L.
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Journal of service research
The service industries journal
272
Journal of business research : JBR
95
SpringerLink / Bücher
85
The journal of services marketing
85
International journal of production economics
61
Service business
61
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
NBER working paper series
40
Structural change and economic dynamics : SC+ED
38
Discussion paper
37
International journal of hospitality management
37
Working paper
35
The journal of business & industrial marketing
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
31
Policy research working paper : WPS
30
Services marketing quarterly
29
Springer eBook Collection
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
28
Ifo Schnelldienst
27
International journal of services and operations management : IJSOM
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Research in the sociology of work
25
The international journal of human resource management
25
World Bank Policy Research Working Paper
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
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ECONIS (ZBW)
29
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1
Service safety in the pandemic age : editorial
Berry, Leonard L.
;
Danaher, Tracey S.
;
Aksoy, Lerzan
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
Saved in:
2
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
3
The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
4
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
5
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
6
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
7
The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
8
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
9
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
10
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
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