Narrow search
Showing 1 - 4 of 4
Cover Image
The future of frontline research : invited commentaries
Rafaeli, Anat; Altman, Daniel; Gremler, Dwayne D.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Cover Image
Retail success and key drivers
Grewal, Dhruv; Krishnan, Ram; Levy, Michael; Munger, Jeanne - In: Retailing in the 21st century : current and future trends, (pp. 15-30). 2010
Persistent link: https://www.econbiz.de/10003936864
Cover Image
Retail success and key drivers
Grewal, Dhruv; Krishnan, Ram; Levy, Michael; Munger, Jeanne - In: Retailing in the 21st century : current and future trends, (pp. 13-25). 2005
Persistent link: https://www.econbiz.de/10003146134
Cover Image
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van; Mende, Martin; Noble, Stephanie M.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10011647482