//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
117
Relationship marketing
117
Customer satisfaction
88
Kundenzufriedenheit
88
Dienstleistungsqualität
71
Consumer behaviour
62
Konsumentenverhalten
62
Customer service
25
Dienstleistungssektor
25
Kundenservice
25
Service industry
25
Beschwerdemanagement
19
Complaint management
19
USA
19
United States
19
Dienstleistung
16
Dienstleistungsmarketing
16
Services
16
Services marketing
16
Customer value
15
Kundenwert
15
Customer integration
14
Kundenintegration
14
Emotion
12
Lieferantenmanagement
11
Viral marketing
11
Virales Marketing
11
Salespeople
10
Verkaufspersonal
10
Confidence
9
Vertrauen
9
service recovery
9
Social Web
8
Social web
8
customer satisfaction
8
service failure
8
Arbeitsverhalten
7
Arbeitszufriedenheit
7
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
77
Type of publication (narrower categories)
All
Article in journal
77
Aufsatz in Zeitschrift
77
Language
All
English
77
Author
All
Eisingerich, Andreas B
4
Auh, Seigyoung
3
McColl-Kennedy, Janet R.
3
Beatty, Sharon E.
2
Bell, Simon J.
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Dong, Beibei
2
Doorn, Jenny van
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Larivière, Bart
2
Orsingher, Chiara
2
Parasuraman, A.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Sesé, F. Javier
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Wieseke, Jan
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Al-Amin, Mona
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Barnes, Donald C.
1
Barrutia, José M.
1
Bartl, Christopher
1
Bayón, Tomás
1
Bearden, William O.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bhardwaj, Gunjan
1
Bloemer, Josée M. M.
1
Blut, Markus
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
280
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of electronic customer relationship management : IJECRM
66
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of quality and service sciences
65
Journal of strategic marketing
63
International journal of electronic marketing and retailing : IJEMR
62
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of services, economics and management
53
Electronic commerce research
52
Marketing intelligence & planning
52
International journal of production economics
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
more ...
less ...
Source
All
ECONIS (ZBW)
77
Showing
1
-
10
of
77
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
2
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
3
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
4
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
5
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
6
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
7
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
8
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
9
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
10
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->