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Beziehungsmarketing
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Dienstleistungsqualität
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56
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Journal of service research : JSR
SpringerLink / Bücher
1,579
Industrial marketing management : the international journal for industrial and high-tech firms
1,046
Journal of business research : JBR
870
Journal of retailing and consumer services
649
International journal of production economics
480
The journal of business & industrial marketing
413
Gabler Edition Wissenschaft
406
International journal of production research
352
Springer eBook Collection / Business and Economics
344
Springer eBook Collection
340
International journal of hospitality management
329
European journal of operational research : EJOR
272
The journal of services marketing
268
Europäische Hochschulschriften / 5
264
Research
255
The service industries journal
218
Journal of the Academy of Marketing Science
203
Lehrbuch
191
Journal of strategic marketing
181
Journal of purchasing and supply management
164
International journal of electronic customer relationship management : IJECRM
157
Journal of business-to-business marketing
154
Journal of marketing
153
Journal of service management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
136
International journal of contemporary hospitality management
135
Journal of retailing
132
Asia Pacific journal of marketing and logistics
130
Psychology & marketing
129
Journal of hospitality marketing & management
128
Journal of travel and tourism marketing
124
Tourism management : research, policies, practice
124
European journal of marketing : EJM
123
Cogent business & management
121
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
118
The journal of product & brand management
118
Journal of operations management
115
Marketing intelligence & planning
114
The journal of brand management : an international journal
114
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ECONIS (ZBW)
145
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1
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
2
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
3
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
4
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
5
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
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6
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
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7
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
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8
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
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9
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
10
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
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