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The effect of the servicescape on service workers
Parish, Janet Turner; Berry, Leonard L.; Lam, Shun Yin - In: Journal of service research : JSR 10 (2007/08) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
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You say you want a revolution? : drawing on social movement theory to motivate transformative change
Mirabito, Ann M.; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 3, pp. 336-350
Persistent link: https://www.econbiz.de/10011336501
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Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440