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Dienstleistungssektor
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Journal of service research : JSR
SpringerLink / Bücher
274
The service industries journal
269
Text + Kritik : Zeitschrift für Literatur
161
Edward Elgar E-Book Archive
143
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Informationen zur Deutschdidaktik : ide ; Zeitschrift für den Deutschunterricht in Wissenschaft und Schule
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The journal of services marketing
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76
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73
European journal of operational research : EJOR
71
International journal of production economics
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OECD working papers
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International journal of the sociology of language : IJSL
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Industrial marketing management : the international journal for industrial and high-tech firms
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The international library of critical writings in economics
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Control and dynamic systems : advances in theory and applications
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Sociologia del lavoro : analisi e documenti
49
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ECONIS (ZBW)
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1
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
2
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
3
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
4
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
5
Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
Saved in:
6
The role of knowledge management strategies and task knowledge in stimulating service innovation
Storey, Chris
;
Kahn, Kenneth B.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10008736075
Saved in:
7
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
8
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
9
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
10
Understanding priorities for service attribute improvement
Bacon, Donald R.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 199-214
Persistent link: https://www.econbiz.de/10009548671
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