Consequences of forcing consumers to use technology-based self-service
Year of publication: |
2008
|
---|---|
Authors: | Reinders, Machiel J. ; Dabholkar, Pratibha A. ; Frambach, Rudolf T. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 2, p. 107-123
|
Subject: | Dienstleistungssektor | Service industry | Technischer Fortschritt | Technological change | Automat | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour |
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