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Journal of service research : JSR
Journal of business research : JBR
25
Transfer, Werbeforschung & Praxis : Zeitschrift für Werbung, Kommunikation und Markenführung
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International journal of forecasting
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Internetökonomie und Hybridität
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Industrial marketing management : the international journal for industrial and high-tech firms
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Working Papers of the Institute of Management Berlin at the Berlin School of Economics and Law (HWR Berlin)
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Empirische Mastertechniken : eine anwendungsorientierte Einführung für die Marketing- und Managementforschung
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European journal of marketing : EJM
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General Economics and Teaching
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Interfaces : the INFORMS journal on the practice of operations research
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Arbeitspapiere der Nordakademie
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B-to-B-Markenführung : Grundlagen, Konzepte, Best Practice
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Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Working Papers / Wirtschaftswissenschaftliche Fakultät, Westfälische Wilhelms-Universität Münster
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Arts marketing : an international journal ; AM
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Die Betriebswirtschaft : DBW
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European Journal of Marketing
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How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
2
Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner
;
Brock, Christian
;
Blut, Markus
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-149
Persistent link: https://www.econbiz.de/10008996487
Saved in:
5
Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior
Evanschitzky, Heiner
;
Brock, Christian
;
Blut, Markus
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 410-426
Persistent link: https://www.econbiz.de/10009813170
Saved in:
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