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Match or mismatch : strategy-structure configurations in the service business of manufacturing companies
Gebauer, Heiko; Edvardsson, Bo; Gustafsson, Anders; … - In: Journal of service research : JSR 13 (2010) 2, pp. 198-215
Persistent link: https://www.econbiz.de/10003982855
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My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina; Roos, Inger; Ravald, Annika; … - In: Journal of service research : JSR 15 (2012) 2, pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
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Cocreating the Arab Spring : understanding transformation of service systems in contention
Skålén, Per; Aal, Kotaiba Abdul; Edvardsson, Bo - In: Journal of service research : JSR 18 (2015) 3, pp. 250-264
Persistent link: https://www.econbiz.de/10011336513
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My Customers Are in My Blind Spot
Wägar, Karolina; Roos, Inger; Ravald, Annika; … - In: Journal of service research : JSR 15 (2012) 2, pp. 150-166
Persistent link: https://www.econbiz.de/10009969388