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Customer satisfaction
88
Kundenzufriedenheit
88
Dienstleistungsqualität
52
Service quality
52
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
38
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Customer service
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Kundenservice
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customer satisfaction
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service recovery
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service failure
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Job satisfaction
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Lieferantenmanagement
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Supplier relationship management
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Customer value
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Kundenwert
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Online retailing
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Online-Handel
5
satisfaction
5
Confidence
4
E-commerce
4
Einzelhandel
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Electronic Commerce
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Multivariate Analyse
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4
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McColl-Kennedy, Janet R.
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Mittal, Vikas
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Aksoy, Lerzan
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Auh, Seigyoung
3
Beatty, Sharon E.
3
Keiningham, Timothy
3
Larivière, Bart
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Collier, Joel E.
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Danaher, Peter J.
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Dong, Beibei
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Evans, Kenneth R.
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Flynn, Andrea Godfrey
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Gelbrich, Katja
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Gong, Taeshik
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Haws, Kelly L.
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Kwortnik, Robert J.
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Orsingher, Chiara
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Parasuraman, A.
2
Patterson, Paul G.
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Schneider, Benjamin
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Seiders, Kathleen
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Sharma, Piyush
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Sivakumar, K.
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Sweeney, Jillian C.
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Van Vaerenbergh, Yves
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Vermeir, Iris
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Zou, Shaoming
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Journal of service research : JSR
The Pakistan development review : PDR
1,751
Economics Papers from University Paris Dauphine
570
MPRA Paper
537
Journal of retailing and consumer services
437
Pakistan economic and social review : incorporating the Punjab University economist ; bi-annual journal of the Department of Economics, University of the Punjab
379
International journal of hospitality management
358
Journal of business research : JBR
321
The Lahore journal of economics
279
Papers and proceedings / Pakistan Society of Development Economists
234
Pakistan journal of commerce and social sciences
223
The journal of services marketing
194
ERIM Report Series Research in Management
183
The service industries journal
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
170
Cogent business & management
167
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
158
Lahore Journal of Economics
153
PIDE working papers
149
Ovidius University Annals, Economic Sciences Series
148
International journal of contemporary hospitality management
143
Annals of Faculty of Economics
137
Pakistan journal of applied economics
137
Management and Marketing Journal
113
Pakistan Journal of Commerce and Social Sciences (PJCSS)
108
Open Access publications from Université Paris-Dauphine
106
Revista de Marketing Online (Journal of Online Marketing)
106
Amfiteatru Economic Journal
104
Services marketing quarterly
101
Census publication
97
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
SpringerLink / Bücher
93
The TQM journal : the international review of organizational improvement
92
Asia Pacific journal of marketing and logistics
91
Journal of air transport management
91
Service business
88
Review of economics and development studies
87
SBP working paper series
87
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ECONIS (ZBW)
88
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1
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
2
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
3
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
4
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
5
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
6
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
7
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
8
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
9
How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Swaminathan, Vanitha
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10010356816
Saved in:
10
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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