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Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
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Relationship marketing
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service recovery
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service failure
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customer satisfaction
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Online-Handel
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Eisingerich, Andreas B
4
McColl-Kennedy, Janet R.
4
Auh, Seigyoung
3
Cho, Yun Kyung
3
Doorn, Jenny van
3
Schumann, Jan Hendrik
3
Wangenheim, Florian von
3
Beatty, Sharon E.
2
Bell, Simon J.
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Benoit, Sabine
2
Brady, Michael K.
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Haws, Kelly L.
2
Larivière, Bart
2
Luo, Xueming
2
Mende, Martin
2
Menor, Larry J.
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Orsingher, Chiara
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Parasuraman, A.
2
Patterson, Paul G.
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Schaefers, Tobias
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Seiders, Kathleen
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Sivakumar, K.
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Sweeney, Jillian C.
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Tsarenko, Yelena
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Uhrich, Fabian
2
Wieseke, Jan
2
Wittkowski, Kristina
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Al-Amin, Mona
1
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Journal of service research : JSR
International journal of hospitality management
412
SpringerLink / Bücher
335
Journal of retailing and consumer services
332
The service industries journal
324
Journal of business research : JBR
299
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
298
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
The journal of services marketing
213
Europäische Hochschulschriften / 5
194
Working paper / National Bureau of Economic Research, Inc.
187
NBER working paper series
185
Auditing : a journal of practice & theory
175
NBER Working Paper
168
International journal of contemporary hospitality management
163
Services marketing quarterly
146
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
129
Journal of travel and tourism marketing
122
Service business
121
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
120
Tourism management : research, policies, practice
119
Gabler Edition Wissenschaft
118
International journal of productivity and quality management : IJPQM
118
International journal of quality & reliability management
118
International journal of quality and service sciences
114
Industrial marketing management : the international journal for industrial and high-tech firms
112
Cogent business & management
111
Controlling & management review : Zeitschrift für Controlling & Management
111
Journal of service management
108
International journal of services and operations management
107
Discussion paper series / IZA
106
The accounting review : a publication of the American Accounting Association
105
Health care management review : HCM review
103
Controller Magazin : Praxiswissen zur Unternehmenssteuerung : Mitgliederzeitschrift des Internationalen Controller Vereins und der RMA Risk Management Association & Rating Association e.V.
98
Total quality management & business excellence
97
Springer eBook Collection
96
Advanced controlling : für Manager und Controller
93
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ECONIS (ZBW)
106
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1
Firms' intentions to use nonownership services
Wittkowski, Kristina
;
Benoit, Sabine
;
Wirtz, Jochen
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10009774884
Saved in:
2
How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
Data-driven analytical tools for characterization of productivity and service quality issues in IT service factories
Cavalcante, Victor F.
;
Pinhanez, Claudio S.
;
Paula, …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 295-310
Persistent link: https://www.econbiz.de/10009782143
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
6
Offshore outsourcing of services : a stakeholder perspective
Tate, Wendy L.
;
Eliram, Lisa M.
;
Brown, Stephen Walter
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10003878838
Saved in:
7
Diversification, branding, and performance of professional service firms
Castaldi, Carolina
;
Giarratana, Marco S.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 353-364
Persistent link: https://www.econbiz.de/10011916521
Saved in:
8
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
9
Customer referral behavior : do switchers and stayers differ?
Stein, Alisha
;
Ramaseshan, B.
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 229-239
Persistent link: https://www.econbiz.de/10011283705
Saved in:
10
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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