//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer complaining: The role...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
2
Consumer behaviour
2
Konsumentenverhalten
2
Relationship marketing
2
Arbeitszufriedenheit
1
Austauschtheorie
1
Customer integration
1
Decision
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
EU countries
1
EU-Staaten
1
Efficiency
1
Effizienz
1
Eigentümer
1
Einzelhandel
1
Entscheidung
1
Firm performance
1
Franchising
1
Fusion
1
Job satisfaction
1
Kundenintegration
1
Lieferantenmanagement
1
Merger
1
Owners
1
Profitability
1
Rentabilität
1
Retail trade
1
Satisfaction
1
Service industry
1
Services marketing
1
Social exchange theory
1
Supplier relationship management
1
Unternehmenserfolg
1
Viral marketing
1
Virales Marketing
1
Zufriedenheit
1
commitment
1
more ...
less ...
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Undetermined
1
Author
All
Mittal, Vikas
6
Groening, Christopher
3
Evanschitzky, Heiner
2
Wunderlich, Maren
2
Aksoy, Lerzan
1
Buoye, Alexander
1
Doorn, Jenny van
1
Frennea, Carly M.
1
Keiningham, Timothy
1
Lemon, Katherine N.
1
Nass, Stephan
1
Pick, Doreén
1
Ross, William T.
1
Swaminathan, Vanitha
1
Thomaz, Felipe
1
Tsiros, Michael
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of marketing
12
Journal of marketing research
11
Journal of consumer research : JCR ; an interdisciplinary bimonthly
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of retailing
8
Journal of Consumer Research
7
Journal of marketing research : JMR
6
Marketing research : a magazine of management and applications
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Journal of Consumer Marketing
3
Marketing Science
3
Marketing letters : a journal of research in marketing
3
Organizational Behavior and Human Decision Processes
3
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of nonprofit & voluntary sector marketing
2
Journal of Services Marketing
2
Mays Business School Research Paper
2
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Psychology & marketing
2
The journal of consumer marketing
2
The journal of product & brand management
2
The journal of services marketing
2
Customer engagement marketing
1
E-Services : opportunities and threats
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Fundamentals of marketing research ; Vol. 3
1
Handbook of marketing strategy
1
Health care management review : HCM review
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Product & Brand Management
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of public policy & marketing
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
OLC EcoSci
1
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How commitment influences the termination of B2B exchange relationships
Tsiros, Michael
;
Ross, William T.
;
Mittal, Vikas
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 263-276
Persistent link: https://www.econbiz.de/10003804811
Saved in:
2
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
3
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
4
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
5
How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Swaminathan, Vanitha
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10010356816
Saved in:
6
How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-149
Persistent link: https://www.econbiz.de/10008996487
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->