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How commitment influences the termination of B2B exchange relationships
Tsiros, Michael; Ross, William T.; Mittal, Vikas - In: Journal of service research : JSR 11 (2008/09) 3, pp. 263-276
Persistent link: https://www.econbiz.de/10003804811
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Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van; Lemon, Katherine N.; Mittal, Vikas; … - In: Journal of service research : JSR 13 (2010) 3, pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
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How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
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A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy; Frennea, Carly M.; Aksoy, Lerzan; … - In: Journal of service research : JSR 18 (2015) 4, pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
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How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Swaminathan, Vanitha; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 17 (2014) 2, pp. 182-194
Persistent link: https://www.econbiz.de/10010356816
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How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-149
Persistent link: https://www.econbiz.de/10008996487