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The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
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Diversification, branding, and performance of professional service firms
Castaldi, Carolina; Giarratana, Marco S. - In: Journal of service research : JSR 21 (2018) 3, pp. 353-364
Persistent link: https://www.econbiz.de/10011916521
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Twenty years of service guarantee research : a synthesis
Hogreve, Jens; Gremler, Dwayne D. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
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Managing service innovation and interorganizational relationships for firm performance : to commit or diversify?
Eisingerich, Andreas B; Rubera, Gaia; Seifert, Matthias - In: Journal of service research : JSR 11 (2008/09) 4, pp. 344-356
Persistent link: https://www.econbiz.de/10003853557
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Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.; Bitner, Mary Jo; Brown, Stephen Walter; … - In: Journal of service research : JSR 13 (2010) 1, pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
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The impact of mission fulfillment on the internal audience : psychological job outcomes in a services setting
Suh, Taewon; Houston, Mark B.; Barney, Steven M.; Kwon, … - In: Journal of service research : JSR 14 (2011) 1, pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
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Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea; Parasuraman, A. - In: Journal of service research : JSR 14 (2011) 1, pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
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The effect of the servicescape on service workers
Parish, Janet Turner; Berry, Leonard L.; Lam, Shun Yin - In: Journal of service research : JSR 10 (2007/08) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10003705566