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Journal of service research : JSR
Journal of business research : JBR
27
Jahrbuch der Absatz- und Verbrauchsforschung
20
Marketing : ZFP ; journal of research and management
17
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The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco
;
Yang, Zhiyong
;
Dose, David
;
Hille, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
Saved in:
2
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
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