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Analytics for customer engagement
Bijmolt, Tammo H. A.; Leeflang, Peter; Block, Frank; … - In: Journal of service research : JSR 13 (2010) 3, pp. 341-356
Persistent link: https://www.econbiz.de/10008652111
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Is there a halo effect in satisfaction formation in business-to-business services?
Doorn, Jenny van - In: Journal of service research : JSR 11 (2008/09) 2, pp. 124-141
Persistent link: https://www.econbiz.de/10003776094
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Customer engagement : essence, dimensionality, and boundaries
Doorn, Jenny van - In: Journal of service research : JSR 14 (2011) 3, pp. 280-282
Persistent link: https://www.econbiz.de/10009383374
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Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van; Lemon, Katherine N.; Mittal, Vikas; … - In: Journal of service research : JSR 13 (2010) 3, pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
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Coproduction of transformative services as a pathway to improved consumer well-being : findings from a longitudinal study on financial counseling
Mende, Martin; Doorn, Jenny van - In: Journal of service research : JSR 18 (2015) 3, pp. 351-368
Persistent link: https://www.econbiz.de/10011336500
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Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J.; Hollebeek, Linda D. - In: Journal of service research : JSR 14 (2011) 3, pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
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Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van; Mende, Martin; Noble, Stephanie M.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús; Melero-Polo, Iguácel; Sesé, F. … - In: Journal of service research : JSR 21 (2018) 2, pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
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Customer Engagement: Essence, Dimensionality, and Boundaries
Doorn, Jenny van - In: Journal of service research : JSR 14 (2011) 3, pp. 280-283
Persistent link: https://www.econbiz.de/10009328897