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~isPartOf:"Journal of service research : JSR"
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Dienstleistungssektor
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Service industry
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Beziehungsmarketing
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Dienstleistungsqualität
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Service quality
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Journal of service research : JSR
The service industries journal
278
Journal of business research : JBR
197
SpringerLink / Bücher
192
International journal of production research
169
International journal of production economics
132
International journal of productivity and quality management : IJPQM
124
Journal of retailing and consumer services
106
The TQM journal : the international review of organizational improvement
93
The journal of services marketing
93
International journal of quality & reliability management
86
International journal of services and operations management
84
Total quality management & business excellence
82
International journal of hospitality management
78
NBER working paper series
70
Discussion paper series / IZA
69
International journal of six sigma and competitive advantage : IJSSCA
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
The international journal of human resource management
68
Industrial marketing management : the international journal for industrial and high-tech firms
65
Service business
65
Journal of service management
62
Springer eBook Collection
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
58
The international journal of productivity and performance management : IJPPM
58
International Journal of Operations & Production Management
55
Working paper / National Bureau of Economic Research, Inc.
55
Discussion paper / Centre for Economic Policy Research
53
International journal of services and operations management : IJSOM
53
NBER Working Paper
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A Productivity Press book
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Journal of industrial engineering and management : JIEM
50
Technological forecasting & social change : an international journal
50
International journal of services technology and management
49
Discussion paper
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47
Tourism management : research, policies, practice
46
European journal of operational research : EJOR
43
HMD : Praxis der Wirtschaftsinformatik
42
International Journal of Lean Six Sigma
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ECONIS (ZBW)
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1
The impact of endogenous motivations on adoption of IT-enabled services : the case of transformative services in the energy sector
Wunderlich, Philipp
;
Kranz, Johann Joachim
;
Totzek, Dirk
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 356-371
Persistent link: https://www.econbiz.de/10009782128
Saved in:
2
Data-driven analytical tools for characterization of productivity and service quality issues in IT service factories
Cavalcante, Victor F.
;
Pinhanez, Claudio S.
;
Paula, …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 295-310
Persistent link: https://www.econbiz.de/10009782143
Saved in:
3
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
4
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
5
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
6
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
7
Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
Saved in:
8
The role of knowledge management strategies and task knowledge in stimulating service innovation
Storey, Chris
;
Kahn, Kenneth B.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10008736075
Saved in:
9
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
10
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
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