//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effects of distributive, p...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
117
Relationship marketing
117
Customer satisfaction
88
Kundenzufriedenheit
88
Dienstleistungsqualität
72
Service quality
72
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
25
Service industry
25
Customer service
24
Kundenservice
24
Beschwerdemanagement
19
Complaint management
19
USA
19
United States
19
Dienstleistungsmarketing
16
Services marketing
16
Customer value
15
Dienstleistung
15
Kundenwert
15
Services
15
Customer integration
14
Kundenintegration
14
Emotion
12
Viral marketing
12
Virales Marketing
12
Lieferantenmanagement
11
Supplier relationship management
11
Salespeople
10
Verkaufspersonal
10
service recovery
10
Confidence
9
Vertrauen
9
customer satisfaction
8
service failure
8
Arbeitsverhalten
7
Arbeitszufriedenheit
7
Job satisfaction
7
Work behaviour
7
more ...
less ...
Online availability
All
Undetermined
39
Type of publication
All
Article
162
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
163
Aufsatz in Zeitschrift
163
Case study
3
Fallstudie
3
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
163
Author
All
Aksoy, Lerzan
5
Beatty, Sharon E.
5
Eisingerich, Andreas B
5
Mittal, Vikas
5
Auh, Seigyoung
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Doorn, Jenny van
4
Keiningham, Timothy
4
McColl-Kennedy, Janet R.
4
Parasuraman, A.
4
Ruyter, Ko de
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Danaher, Peter J.
3
Evanschitzky, Heiner
3
Hollebeek, Linda D.
3
Larivière, Bart
3
Lemon, Katherine N.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Sweeney, Jillian C.
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Bell, Simon J.
2
Benoit, Sabine
2
Blut, Markus
2
Buoye, Alexander
2
Collier, Joel E.
2
Cooil, Bruce
2
Dagger, Tracey S.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Groening, Christopher
2
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of business research : JBR
909
Journal of retailing and consumer services
819
Telecommunications policy : the international journal of digital economy, data sciences and new media
674
International journal of hospitality management
538
Industrial marketing management : the international journal for industrial and high-tech firms
467
SpringerLink / Bücher
411
The journal of services marketing
318
The service industries journal
309
Journal of Services Marketing
266
Tourism management : research, policies, practice
263
Journal of travel and tourism marketing
236
International journal of contemporary hospitality management
229
Technological forecasting & social change : an international journal
225
The journal of business & industrial marketing
221
Journal of the Academy of Marketing Science
219
Journal of hospitality marketing & management
217
European Journal of Marketing
212
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
211
Journal of strategic marketing
209
Journal of business ethics : JOBE
201
Cogent business & management
194
International Journal of Bank Marketing
175
International journal of electronic customer relationship management : IJECRM
175
CESifo working papers
173
Psychology & marketing
171
Asia Pacific journal of marketing and logistics
169
Journal of marketing
168
International journal of business information systems : IJBIS
166
Revue tunisienne des sciences sociales : publ. du Centre d'Etudes et de Recherches Economiques et Sociales, Université de Tunis
162
Services marketing quarterly
159
Information economics and policy : IEP
156
Discussion paper series / IZA
155
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
155
Journal of Business & Industrial Marketing
146
European journal of marketing : EJM
145
Journal of retailing
144
Service business
144
Journal of service management
143
Gabler Edition Wissenschaft
139
more ...
less ...
Source
All
ECONIS (ZBW)
163
Showing
1
-
10
of
163
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
2
Perceived fairness of differential customer treatment : consumers' understanding of distributive
justice
really matters
Mayser, Sabine
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Saved in:
3
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
4
Helping employees deal with dysfunctional customers : the underlying employee perceived
justice
mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
5
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
6
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
7
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
8
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
9
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
10
Cultural moderation in the formation of recovery satisfaction judgments : a cognitive-affective perspective
Schoefer, Klaus
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10003959016
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->