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Dienstleistungsmanagement
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Thompson, Gary M.
3
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Camarero, Carmen
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Journal of service research : JSR
SpringerLink / Bücher
49
Journal of service management
33
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Public management review
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of Service Management
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
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ECONIS (ZBW)
18
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1
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
2
Employees' willingness to report service complaints
Luria, Gil
;
Gal, Iddo
;
Yagil, Dana
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 156-174
Persistent link: https://www.econbiz.de/10003901029
Saved in:
3
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
4
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
5
Pooling restaurant reservations to increase service efficiency
Thompson, Gary M.
;
Kwortnik, Robert J.
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 335-346
Persistent link: https://www.econbiz.de/10003705714
Saved in:
6
Visualizing service operations
Sampson, Scott
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
Saved in:
7
Dibs! : customer territorial behaviors
Griffiths, Merlyn A.
;
Gilly, Mary C.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 131-149
Persistent link: https://www.econbiz.de/10009548677
Saved in:
8
Fostering innovation in cultural contexts : market orientation, service orientation, and innovations in museums
Camarero, Carmen
;
Garrido Samaniego, María José
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10009521628
Saved in:
9
Cherry-picking customers by party size in restaurants
Thompson, Gary M.
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 201-213
Persistent link: https://www.econbiz.de/10009266741
Saved in:
10
Multilevel service design : from customer value constellation to service experience blueprinting
Patrício, Lia
;
Fisk, Raymond P.
;
Cunha, João Falcão e
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 180-200
Persistent link: https://www.econbiz.de/10009266742
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