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Beziehungsmarketing
117
Relationship marketing
117
Dienstleistungsqualität
52
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52
Consumer behaviour
51
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Eisingerich, Andreas B
5
Wangenheim, Florian von
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4
Parasuraman, A.
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Sesé, F. Javier
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Polo-Redondo, Yolanda
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Rafaeli, Anat
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Ruyter, Ko de
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Verhoef, Peter C.
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Aksoy, Lerzan
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Bell, Simon J.
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Blut, Markus
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Journal of service research : JSR
Journal of business research : JBR
783
Journal of retailing and consumer services
676
Industrial marketing management : the international journal for industrial and high-tech firms
438
SpringerLink / Bücher
355
International journal of hospitality management
334
IDB Publications (Working Papers)
267
The journal of services marketing
246
International Journal of Bank Marketing
245
The service industries journal
238
The journal of business & industrial marketing
222
Journal of strategic marketing
184
Technological forecasting & social change : an international journal
182
Journal of the Academy of Marketing Science
178
IMF Working Papers
169
International journal of business information systems : IJBIS
166
International journal of electronic customer relationship management : IJECRM
160
Cogent business & management
159
The international journal of bank marketing : IJBM
155
International journal of contemporary hospitality management
142
European Journal of Marketing
136
Journal of financial services marketing : JFSM
134
Journal of hospitality marketing & management
132
Journal of marketing
131
Journal of travel and tourism marketing
131
Psychology & marketing
131
Tourism management : research, policies, practice
131
Asia Pacific journal of marketing and logistics
130
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
128
Gabler Edition Wissenschaft
122
Marketing intelligence & planning
121
Journal of Services Marketing
119
Journal of service management
119
Springer eBook Collection
119
Journal of retailing
114
The journal of product & brand management
114
Journal of Business & Industrial Marketing
111
The journal of brand management : an international journal
110
Services marketing quarterly
106
European journal of operational research : EJOR
105
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ECONIS (ZBW)
129
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1
Managing the bright and dark sides of status endowment in hierarchical loyalty programs
Eggert, Andreas
;
Steinhoff, Lena
;
Garnefeld, Ina
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 210-228
Persistent link: https://www.econbiz.de/10011283708
Saved in:
2
The nature and implications of consumers’ experiential framings of failure in high-risk service contexts
Zayer, Linda Tuncay
;
Otnes, Cele
;
Fischer, Eileen M.
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 303-317
Persistent link: https://www.econbiz.de/10011336507
Saved in:
3
Does the nature of the interaction matter? : understanding customer channel choice for purchases and communications
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 276-290
Persistent link: https://www.econbiz.de/10011665396
Saved in:
4
Connectivity in service systems : does technology-enablement impact the ability of a service system to co-create value?
Breidbach, Christopher F.
;
Kolb, Darl G.
;
Srinivasan, Ananth
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 428-441
Persistent link: https://www.econbiz.de/10009782106
Saved in:
5
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
6
Using an old dog for new tricks : a regulatory focus perspective on consumer acceptance of RFID applications
Smith, Jeffery S.
;
Gleim, Mark R.
;
Robinson, Stacey G.
; …
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10010356875
Saved in:
7
An updated and streamlined technology readiness index : TRI 2.0
Parasuraman, A.
;
Colby, Charles L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10010483439
Saved in:
8
Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus
;
Wang, Cheng
;
Schoefer, Klaus
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
Saved in:
9
Saving and well-being at the base of the pyramid : implications for transformative financial services delivery
Martin, Kelly D.
;
Hill, Ronald Paul
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011336496
Saved in:
10
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
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